{"id":110827,"date":"2018-10-09T18:19:38","date_gmt":"2018-10-09T18:19:38","guid":{"rendered":"http:\/\/sftarticles.wpenginepowered.com\/en\/?p=110827"},"modified":"2025-07-01T22:55:50","modified_gmt":"2025-07-02T05:55:50","slug":"do-not-install-the-windows-10-october-update","status":"publish","type":"post","link":"https:\/\/cms-articles.softonic.io\/en\/do-not-install-the-windows-10-october-update\/","title":{"rendered":"Do NOT install the Windows 10 October update"},"content":{"rendered":"<p>We know. We were excited too. But at this point it&#8217;s not even a choice; Microsoft has completely <a href=\"https:\/\/www.bbc.com\/news\/technology-45784482\" target=\"_blank\" rel=\"noopener noreferrer\">removed October&#8217;s Windows 10 update<\/a> from their download site. RIP <a href=\"https:\/\/en.softonic.com\/articles\/here-are-the-best-new-features-in-the-windows-10-october-update\" target=\"_blank\" rel=\"noopener noreferrer\">app mirroring, cloud clipboard, and enhanced screenshot tools<\/a>. We&#8217;ll see you when Microsoft gets its act together.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-110829 size-full\" src=\"https:\/\/articles-img.sftcdn.net\/sft\/articles\/auto-mapping-folder\/sites\/3\/2018\/10\/DeletedFilesComplaints.jpg\" alt=\"This update deletes your files.\" width=\"1251\" height=\"710\" srcset=\"https:\/\/articles-img.sftcdn.net\/auto-mapping-folder\/sites\/3\/2018\/10\/DeletedFilesComplaints.jpg 1251w, https:\/\/articles-img.sftcdn.net\/auto-mapping-folder\/sites\/3\/2018\/10\/DeletedFilesComplaints-300x169.jpg 300w, https:\/\/articles-img.sftcdn.net\/auto-mapping-folder\/sites\/3\/2018\/10\/DeletedFilesComplaints-768x436.jpg 768w, https:\/\/articles-img.sftcdn.net\/auto-mapping-folder\/sites\/3\/2018\/10\/DeletedFilesComplaints-1024x581.jpg 1024w, https:\/\/articles-img.sftcdn.net\/auto-mapping-folder\/sites\/3\/2018\/10\/DeletedFilesComplaints-238x134.jpg 238w, https:\/\/articles-img.sftcdn.net\/auto-mapping-folder\/sites\/3\/2018\/10\/DeletedFilesComplaints-436x246.jpg 436w, https:\/\/articles-img.sftcdn.net\/auto-mapping-folder\/sites\/3\/2018\/10\/DeletedFilesComplaints-1200x681.jpg 1200w\" sizes=\"auto, (max-width: 1251px) 100vw, 1251px\" \/><\/p>\n<p>So what exactly is happening? In short, <strong>this update could literally delete your files<\/strong>. Without warning. As far as bugs go that&#8217;s pretty serious. While we can forgive the occasional glitch in the system &#8211; maybe we can even forgive <em>this<\/em> egregious error &#8211; it reeks of corporate greed and a lack of attention to detail when it turns out <strong>Microsoft was aware of the problem<\/strong> months ago and put out the update anyway:<\/p>\n<blockquote class=\"twitter-tweet\" data-lang=\"en\">\n<p dir=\"ltr\" lang=\"en\">Sampling of Feedback Hub reports of data deletion from as early as 3 months ago <a href=\"https:\/\/t.co\/xlfsuEbh1d\">pic.twitter.com\/xlfsuEbh1d<\/a><\/p>\n<p>\u2014 Rafael Rivera (@WithinRafael) <a href=\"https:\/\/twitter.com\/WithinRafael\/status\/1048473218917363713?ref_src=twsrc%5Etfw\">October 6, 2018<\/a><\/p><\/blockquote>\n<p>That seems pretty irresponsible. So just how is it that a company as huge as Microsoft could let such a deadly bug slip through the net? It&#8217;s because &#8220;these issues aren\u2019t widespread,&#8221; reports Senior tech news editor <a href=\"https:\/\/www.thurrott.com\/author\/mehedi\" target=\"_blank\" rel=\"noopener noreferrer\">Mehedi Hassan<\/a>. &#8220;Most of these reports from Insiders had low levels of upvotes, ranging from 3-10. That means Microsoft likely never even noticed them.&#8221;<\/p>\n<p>That&#8217;s right. This glitch may have been left unexplored because <strong>Insider&#8217;s bug reporting system didn&#8217;t make it out to be important<\/strong>.<\/p>\n<h3>So what now?<\/h3>\n<p>Now Microsoft is recommending that any users who have downloaded the update to not install it and to &#8220;wait until new media is available.&#8221; Microsoft believes the bug stems from an issue the update has with Intel\u00ae Display Audio Driver versions 10.25.0.3 through 10.25.0.8, and requires specific <a href=\"https:\/\/www.intel.com\/content\/www\/us\/en\/support\/articles\/000030792\/graphics-drivers.html\" target=\"_blank\" rel=\"noopener noreferrer\">actions before updating<\/a>. If you&#8217;re among the few Windows 10 users who download updates but don&#8217;t install them right away, then this is your lucky day. Don&#8217;t install it yet and you should be fine.<\/p>\n<p>If you <em>were&nbsp;<\/em>so unfortunate as to download and install the update early, Microsoft&#8217;s best solution is &#8230; to call the company help line.<\/p>\n<blockquote class=\"twitter-tweet\" data-lang=\"en\">\n<p dir=\"ltr\" lang=\"en\"><a href=\"https:\/\/twitter.com\/hashtag\/WindowsInsiders?src=hash&amp;ref_src=twsrc%5Etfw\">#WindowsInsiders<\/a> If you&#8217;ve run into the &#8220;missing files after update&#8221; issue for 1809\/October 2018 Fall update, please call our support line. They have the tools to get you back to a good state. This build is no longer available to download manually: <a href=\"https:\/\/t.co\/Ce9WVILknp\">https:\/\/t.co\/Ce9WVILknp<\/a> <a href=\"https:\/\/t.co\/fvisQi1c8g\">pic.twitter.com\/fvisQi1c8g<\/a><\/p>\n<p>\u2014 Dona Sarkar (@donasarkar) <a href=\"https:\/\/twitter.com\/donasarkar\/status\/1048612272287834112?ref_src=twsrc%5Etfw\">October 6, 2018<\/a><\/p><\/blockquote>\n<p>Despite this mess, we&#8217;re still completely convinced that it remains a good idea for Microsoft to allow anyone to test Windows 10; that&#8217;s allegedly how we find these problems and eliminate them before updates are released. If Microsoft isn&#8217;t going to listen to the feedback it gets, though, and bug reports don&#8217;t get addressed simply because their priority number on Insider wasn&#8217;t high enough &#8230; what even was the point?<\/p>\n<p>There are undoubtedly some outstanding issues with the software quality Windows is putting out, and this isn&#8217;t the first time an <a href=\"https:\/\/www.theverge.com\/2018\/4\/17\/17246170\/microsoft-windows-10-april-update-delay\" target=\"_blank\" rel=\"noopener noreferrer\">update has broken Windows 10<\/a>. It&#8217;ll take some work to get Microsoft&#8217;s users back in their good graces, and frankly, that&#8217;s the sole <em>good<\/em> thing to come out of this debauchery.<\/p>\n<p>With this new backlash, Microsoft is put in an awkward position to begin enforcing their looming <a href=\"http:\/\/features.en.softonic.com\/microsoft-to-start-charging-monthly-fees-for-windows-7-users\/\" target=\"_blank\" rel=\"noopener noreferrer\">monthly charge policy<\/a>. People might be less apt to continue paying for a product if it&#8217;s going to get steadily <em>worse<\/em> over time, and we certainly won&#8217;t pay a monthly fee for Microsoft to delete our files. 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<\/div>\r\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>The Windows 10 update has a HUGE problem.<\/p>\n","protected":false},"author":9155,"featured_media":110828,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","wpcf-pageviews":0},"categories":[1015],"tags":[2351],"usertag":[],"vertical":[],"content-category":[],"class_list":["post-110827","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-app-subdomain-redirectionwindows-10"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/posts\/110827","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/users\/9155"}],"replies":[{"embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/comments?post=110827"}],"version-history":[{"count":1,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/posts\/110827\/revisions"}],"predecessor-version":[{"id":327251,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/posts\/110827\/revisions\/327251"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/media\/110828"}],"wp:attachment":[{"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/media?parent=110827"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/categories?post=110827"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/tags?post=110827"},{"taxonomy":"usertag","embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/usertag?post=110827"},{"taxonomy":"vertical","embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/vertical?post=110827"},{"taxonomy":"content-category","embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/content-category?post=110827"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}