{"id":114582,"date":"2018-12-03T18:42:45","date_gmt":"2018-12-03T18:42:45","guid":{"rendered":"http:\/\/sftarticles.wpenginepowered.com\/en\/?p=114582"},"modified":"2025-07-01T22:40:16","modified_gmt":"2025-07-02T05:40:16","slug":"ebay-adds-installation-services-to-big-purchases","status":"publish","type":"post","link":"https:\/\/cms-articles.softonic.io\/en\/ebay-adds-installation-services-to-big-purchases\/","title":{"rendered":"eBay adds installation services to big purchases"},"content":{"rendered":"

\"eBay<\/p>\n

eBay recently announced a new partnership with three companies that would give customers the ability to book home install services<\/a> along with their purchases.<\/p>\n

Be it televisions, bikes, or a new dining set, there\u2019s no need to worry about your ability to lift big boxes or work an Allen wrench into an impossibly small corner.<\/p>\n

The online marketplace is expanding its offerings, adding an extra convenience for shoppers who don’t quite know their way around a physical toolbox.<\/p>\n

eBay adds installation services to big purchases<\/h2>\n

How does it work?<\/h3>\n

Various product pages now host a drop-down menu that allows customers to select an assembly service from Handy, InstallerNet or Porch, adding the service to your purchase like a protection plan.<\/p>\n

After you complete your purchase, someone from your chosen assembly service will contact you to set up an appointment.<\/p>\n

\"book<\/p>\n

Handy<\/a>\u00a0is an NY-based company that will handle things like TV mounting, furniture assembly, and setting up your smart home devices.\u00a0Porch<\/a> is based in Seattle and does roughly the same thing. And InstallerNet<\/a>, a Massachusetts company, is a network of independent contractors you can use to coordinate consumer and commercial electronic installation.<\/p>\n

We came across some online shoppers expressing concern over whether the platform would be using unlicensed freelancers a la TaskRabbit to perform the installs.<\/p>\n

Handy\u2019s site mentions that all professionals are background-checked and experienced, though there\u2019s nothing on the site stating that these folks are licensed, bonded, and insured.<\/p>\n

InstallerNet’s site is just plain confusing. For example, there\u2019s little information and it reads like a business jargon algorithm put the whole thing together.<\/p>\n

Installs are par for the course now<\/h3>\n

Home installs aren\u2019t exactly an innovative move these days. Rather, it\u2019s become a natural extension of the buyer journey, something users have increasingly come to expect.<\/p>\n

REI, for example, offers installation services along with their purchases, and IKEA\u2019s site allows you to pay extra for assembly. eBay itself has had a tire installation service available on the website since 2017.<\/p>\n

However, what eBay has done well here is that they\u2019ve streamlined the process\u2014putting everything together on one page, turning a multi-stage process into something that can be done within a matter of clicks.<\/p>\n

\"\"<\/p>\n

Amazon competitor once again?<\/h3>\n

The new service aims to compete with Amazon\u2019s Home Services, and it appears to be a move to keep the company in the game\u2014as Amazon expands its reach into more and more markets.<\/p>\n

Interestingly, this announcement comes about a month later than eBay\u2019s lawsuit against Amazon, where the auction site alleges that Amazon engaged in a scheme to poach eBay sellers<\/span><\/a> by infiltrating its internal messaging system.<\/p>\n

That said, eBay has been on a dramatic kick to revitalize and rebrand<\/span><\/a> as a membership-fee-free go-to marketplace. CEO Devin Wenig is aiming high, using an influencer marketing strategy to grow its 175 million user base to 500M.<\/p>\n

Wenig, however, doesn’t necessarily want to compete with Amazon<\/a>, stating that he sees eBay as a destination for people can discover the things that they want, not necessarily the things they need.<\/p>\n

While it’s unlikely that eBay will overtake Amazon, it’s nice to see that they’re making some changes that stand to boost the customer experience.<\/p>\n\n

\r\n

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Need a hand installing that new purchase? eBay can help.<\/p>\n","protected":false},"author":9161,"featured_media":114867,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","wpcf-pageviews":0},"categories":[1015],"tags":[1470],"usertag":[781,782],"vertical":[],"content-category":[],"class_list":["post-114582","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-ebay","usertag-purchaser","usertag-purchaser-gadget"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/posts\/114582","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/users\/9161"}],"replies":[{"embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/comments?post=114582"}],"version-history":[{"count":1,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/posts\/114582\/revisions"}],"predecessor-version":[{"id":326937,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/posts\/114582\/revisions\/326937"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/media\/114867"}],"wp:attachment":[{"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/media?parent=114582"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/categories?post=114582"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/tags?post=114582"},{"taxonomy":"usertag","embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/usertag?post=114582"},{"taxonomy":"vertical","embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/vertical?post=114582"},{"taxonomy":"content-category","embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/content-category?post=114582"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}