{"id":134977,"date":"2019-04-12T13:46:22","date_gmt":"2019-04-12T13:46:22","guid":{"rendered":"http:\/\/sftarticles.wpenginepowered.com\/en\/?p=134977"},"modified":"2025-07-01T22:07:08","modified_gmt":"2025-07-02T05:07:08","slug":"amazon-employees-use-alexa-to-listen-to-you","status":"publish","type":"post","link":"https:\/\/cms-articles.softonic.io\/en\/amazon-employees-use-alexa-to-listen-to-you\/","title":{"rendered":"Amazon employees use Alexa to listen to you"},"content":{"rendered":"<p>As the days go by, Alexa is turning more and more into HAL 9000.<\/p>\n<p>A recent article from Bloomberg shows that <a href=\"https:\/\/www.bloomberg.com\/news\/articles\/2019-04-10\/is-anyone-listening-to-you-on-alexa-a-global-team-reviews-audio\" target=\"_blank\" rel=\"noopener noreferrer\">thousands of Amazon employees listen to you through your Alexa.<\/a><\/p>\n<p>Employees track data from conversations to <strong>help Alexa better understand human speech<\/strong>. That helps Alexa respond quickly and efficiently.<\/p>\n<p>However, Amazon <strong>employees also like to share recordings of interesting conversations<\/strong> they overhear. That private conversation you had with your significant other might not have been as private as you thought.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-135174\" src=\"https:\/\/articles-img.sftcdn.net\/sft\/articles\/auto-mapping-folder\/sites\/3\/2021\/04\/Alexa.jpg\" alt=\"Amazon Alexa\" width=\"700\" height=\"394\" \/><\/p>\n<p>If this freaks you out, it might be time to switch to Google Home.<\/p>\n<div class=\"sc-card-starred-link\">\r\n  <div class=\"sc-card-starred-link__body\">\r\n    <div class=\"sc-card-starred-link__row clearfix\">\r\n      <div class=\"sc-card-starred-link__col-logo\">\r\n        <img decoding=\"async\" class=\"sc-card-starred-link__img\" src=\"https:\/\/articles-images.sftcdn.net\/wp-content\/uploads\/sites\/3\/2017\/05\/google-unveils-google-assistant-a-major-upgrade-to-google-now-504261-2.jpg\" width=\"100px\" height=\"100px\">\r\n      <\/div>\r\n      <div class=\"sc-card-starred-link__col-title\">\r\n        <p class=\"sc-card-starred-link__title\">5 things Google Home does better than Alexa<\/p>\r\n        <a class=\"sc-card-starred-link__button\" href=\"https:\/\/en.softonic.com\/articles\/5-things-google-home-does-better-than-alexa\/\" target=\"_blank\" rel=\"noopener noreferrer sponsored\">Read now \u25ba<\/a>\r\n      <\/div>\r\n    <\/div>\r\n    <a class=\"sc-card-starred-link__link\" href=\"https:\/\/en.softonic.com\/articles\/5-things-google-home-does-better-than-alexa\/\" target=\"_blank\" rel=\"noopener noreferrer sponsored\"><\/a>\r\n  <\/div>\r\n<\/div>\n<p>In one instance, employees overheard what they believed was a sexual assault. When they reported the matter to their supervisors, they were told <strong>it wasn&#8217;t Amazon&#8217;s job to interfere.<\/strong> (<a href=\"https:\/\/en.wikipedia.org\/wiki\/Prime_Directive\" target=\"_blank\" rel=\"noopener noreferrer\">Prime Directive<\/a> much?)<\/p>\n<p>&#8220;We have strict technical and operational safeguards and have a <strong>zero tolerance policy for the abuse of our system<\/strong>,&#8221; Amazon wrote in an email to Bloomberg. &#8220;Employees<strong> do not have direct access<\/strong> to information that can identify the person or account as part of this workflow. All information is treated with <strong>high confidentiality<\/strong> and we use multi-factor authentication to restrict access, service encryption and audits of our control environment to protect it.&#8221;<\/p>\n<p>The <a href=\"https:\/\/www.amazon.com\/gp\/help\/customer\/display.html?nodeId=201602230\" target=\"_blank\" rel=\"noopener noreferrer\">FAQ section for the Amazon Alexa<\/a> has a few more answers. When asked if Alexa is recording all of our conversations, Amazon responds with a resounding, <strong>&#8220;No.&#8221;<\/strong> Later in the section, it also reiterates the email to Bloomberg saying that it uses some recordings to help further human speech understand.<\/p>\n<p>Sadly, technology spying on us is nothing new.<\/p>\n<div class=\"sc-card-starred-link\">\r\n  <div class=\"sc-card-starred-link__body\">\r\n    <div class=\"sc-card-starred-link__row clearfix\">\r\n      <div class=\"sc-card-starred-link__col-logo\">\r\n        <img decoding=\"async\" class=\"sc-card-starred-link__img\" src=\"https:\/\/articles-img.sftcdn.net\/sft\/articles\/auto-mapping-folder\/sites\/3\/2019\/02\/spying-camera-surveillance-192.jpg\" width=\"100px\" height=\"100px\">\r\n      <\/div>\r\n      <div class=\"sc-card-starred-link__col-title\">\r\n        <p class=\"sc-card-starred-link__title\">Apple AirPods are spying on people<\/p>\r\n        <a class=\"sc-card-starred-link__button\" href=\"https:\/\/en.softonic.com\/articles\/apple-airpods-spying\" target=\"_blank\" rel=\"noopener noreferrer sponsored\">Read more \u25ba<\/a>\r\n      <\/div>\r\n    <\/div>\r\n    <a class=\"sc-card-starred-link__link\" href=\"https:\/\/en.softonic.com\/articles\/apple-airpods-spying\" target=\"_blank\" rel=\"noopener noreferrer sponsored\"><\/a>\r\n  <\/div>\r\n<\/div>\n<p>Our<strong> laptops, smartphones, and even some of our apps<\/strong> have all served as microphones and cameras for prying eyes and ears.<\/p>\n<p>The best thing that we can do is to<strong> research these products before putting them into our home.\u00a0<\/strong>If a company blindsides us, we need to remove the product and voice our outrage.<\/p>\n<p>If Alexa is only using our conversation data to improve, that&#8217;s one thing. However, Amazon needs to<strong> conduct an internal investigation<\/strong> to determine whether or not employees are recording private conversations for their own amusement.<\/p>\n<p><strong>Alexa is not the first device to listen in on us, and it won&#8217;t be the last.<\/strong> The <a href=\"https:\/\/en.softonic.com\/articles\/7-fun-things-to-try-with-amazon-alexa\/\" target=\"_blank\" rel=\"noopener noreferrer\">device still has many great features you can try<\/a>. However, next time you are having a private conversation, remember that someone else might be listening.<\/p>\n<div class=\"sc-related-articles-white\">\r\n<p class=\"sc-related-articles-white__title\">Read more on spying technology<\/p>\r\n  <div class=\"sc-related-articles-white__row\">\r\n    <a title=\"Satellite Live app allows real-time spying worldwide \u25ba\" href=\"https:\/\/en.softonic.com\/articles\/satellite-live-app-allows-real-time-spying-worldwide\">\r\n    <div class=\"sc-related-articles-white__article\">\r\n      <div class=\"sc-related-articles-white__image\">\r\n        <div style=\"background-image:url(https:\/\/articles-img.sftcdn.net\/sft\/articles\/auto-mapping-folder\/sites\/3\/2018\/09\/globe-earth-planet-192.jpg)\"><\/div>\r\n      <\/div>\r\n      <div class=\"sc-related-articles-white__text\">\r\n        <p>Satellite Live app allows real-time spying worldwide \u25ba<\/p>\r\n      <\/div>\r\n    <\/div>\r\n    <\/a>\r\n    <a title=\"News This Chrome extension was spying on your private Facebook groups \u25ba\" href=\"https:\/\/en.softonic.com\/articles\/this-chrome-extension-was-spying-on-your-private-facebook-groups\">\r\n    <div class=\"sc-related-articles-white__article\">\r\n      <div class=\"sc-related-articles-white__image\">\r\n        <div style=\"background-image:url(https:\/\/articles-img.sftcdn.net\/sft\/articles\/auto-mapping-folder\/sites\/3\/2018\/10\/chrome192.jpg)\"><\/div>\r\n      <\/div>\r\n      <div class=\"sc-related-articles-white__text\">\r\n        <p>News This Chrome extension was spying on your private Facebook groups \u25ba<\/p>\r\n      <\/div>\r\n    <\/div>\r\n    <\/a>\r\n  <\/div>\r\n  <div class=\"sc-related-articles-white__row\">\r\n    <a title=\"Some of the best Android apps might be spying on you \u25ba\" href=\"https:\/\/en.softonic.com\/articles\/android-apps-spying-on\">\r\n    <div class=\"sc-related-articles-white__article\">\r\n      <div class=\"sc-related-articles-white__image\">\r\n 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been spying on children without parental consent \u25ba<\/p>\r\n      <\/div>\r\n    <\/div>\r\n    <\/a>\r\n  <\/div>\r\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Security threat or innocent feature?<\/p>\n","protected":false},"author":9180,"featured_media":134982,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","wpcf-pageviews":0},"categories":[1015],"tags":[1570,1067,1624],"usertag":[],"vertical":[],"content-category":[],"class_list":["post-134977","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-alexa","tag-amazon","tag-privacy"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/posts\/134977","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/users\/9180"}],"replies":[{"embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/comments?post=134977"}],"version-history":[{"count":1,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/posts\/134977\/revisions"}],"predecessor-version":[{"id":326272,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/posts\/134977\/revisions\/326272"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/media\/134982"}],"wp:attachment":[{"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/media?parent=134977"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/categories?post=134977"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/tags?post=134977"},{"taxonomy":"usertag","embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/usertag?post=134977"},{"taxonomy":"vertical","embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/vertical?post=134977"},{"taxonomy":"content-category","embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/content-category?post=134977"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}