{"id":144405,"date":"2019-07-11T18:23:36","date_gmt":"2019-07-11T18:23:36","guid":{"rendered":"http:\/\/sftarticles.wpenginepowered.com\/en\/?p=144405"},"modified":"2025-07-01T21:41:55","modified_gmt":"2025-07-02T04:41:55","slug":"google-assistant-recordings-leak","status":"publish","type":"post","link":"https:\/\/cms-articles.softonic.io\/en\/google-assistant-recordings-leak\/","title":{"rendered":"Google Assistant: Humans are listening to your recordings"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-144414\" src=\"https:\/\/articles-img.sftcdn.net\/sft\/articles\/auto-mapping-folder\/sites\/3\/2021\/04\/700_Google_Assistant_ruurry.jpg\" alt=\"Google Assistant\" width=\"700\" height=\"394\" \/><\/p>\n<p>Just when you thought owning a Google Assistant was less risky than owning Alexa, this happens.<\/p>\n<p>A third-party language expert hired by Google <strong>leaked audio data recorded with the Google Assistant.\u00a0<\/strong><\/p>\n<h2>How did this happen?<\/h2>\n<p>Google uses hundreds of\u00a0<strong>human private contractors<\/strong> to review some recorded conversations from Google Assistant.<\/p>\n<p>In this particular case, the issue is the Dutch language. Google may not care what you say, but they <em>do<\/em> care how you say it. <strong>To teach the Assistant to function better, Google may need to rely on humans to convey the nuances of a particular syntax.<\/strong> An algorithm for English may need to behave differently from a Dutch algorithm. Bring in a human to &#8220;translate&#8221; to the machine, and the results should become better over time.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-144430\" src=\"https:\/\/articles-img.sftcdn.net\/sft\/articles\/auto-mapping-folder\/sites\/3\/2021\/04\/Languages_po21tw.jpg\" alt=\"languages\" width=\"700\" height=\"478\" \/><\/p>\n<p><a href=\"https:\/\/www.vrt.be\/vrtnws\/en\/2019\/07\/10\/google-employees-are-eavesdropping-even-in-flemish-living-rooms\/\" target=\"_blank\" rel=\"noopener noreferrer\">One of these contractors leaked <strong>more than a thousand Google Assistant audio recordings<\/strong> to a Dutch publication.<\/a><\/p>\n<p>Why? It involves your privacy.<\/p>\n<p>Your Google Assistant activates when you use the wake word (&#8220;OK, Google&#8221; and &#8220;Hey, Google.&#8221;) Conversations with your Google Assistant are supposed to be recorded <em>only\u00a0after<\/em> you use the wake word.<\/p>\n<p>However, Google Assistant has been known to mishear things and activate without its wake word being said. When this happens, the conversation is still recorded. Of more than a thousand recordings, the Dutch publication noted that <strong>153 should not have been recorded &#8211; the wake words were never spoken.<\/strong> Do the math and that&#8217;s a 15% error rate. Not good.<\/p>\n<div class=\"sc-card-program\">\r\n  <div class=\"sc-card-program__body\">\r\n    <div class=\"sc-card-program__row clearfix\">\r\n      <div class=\"sc-card-program__col-logo\">\r\n        <img decoding=\"async\" class=\"sc-card-program__img\" alt=\"Google Assistant\" src=\"https:\/\/images.sftcdn.net\/images\/t_app-logo-l,f_auto,dpr_auto\/p\/d3da0a58-d5ad-11e7-ac3b-5d9518ffbf98\/1696075209\/google-assistant-logo.png\" width=\"100px\" height=\"100px\">\r\n      <\/div>\r\n      <div class=\"sc-card-program__col-title\">\r\n        <span class=\"sc-card-program__title\">Google Assistant<\/span>\r\n        <a class=\"sc-card-program__button sc-card-program-internal\" href=\"https:\/\/google-assistant.en.softonic.com\/android\" target=\"_self\" rel=\"noopener noreferrer\">Download now \u25ba<\/a>\r\n      <\/div>\r\n      <div class=\"sc-card-program__col-rating\">\r\n        <svg class=\"rating-score__content\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" x=\"0\" y=\"0\" viewbox=\"0 0 50 50\" enable-background=\"new 0 0 50 50\" xml:space=\"preserve\"><path class=\"rating-score__background rating-score--good\" fill=\"none\" stroke-width=\"6\" stroke-miterlimit=\"10\" d=\"M40 40c8.3-8.3 8.3-21.7 0-30s-21.7-8.3-30 0 -8.3 21.7 0 30\"><\/path><path class=\"rating-score__value rating-score__value--80\" fill=\"none\" stroke-width=\"6\" stroke-dashoffset=\"80\" stroke-miterlimit=\"10\" d=\"M40 40c8.3-8.3 8.3-21.7 0-30s-21.7-8.3-30 0 -8.3 21.7 0 30\"><\/path><text class=\"rating-score__number\" content=\"8\" text-anchor=\"middle\" transform=\"matrix(1 0 0 1 25 31.0837)\" data-auto=\"app-user-score\">8<\/text><\/svg>\r\n      <\/div>\r\n    <\/div>\r\n    <div class=\"sc-card-program__row\">\r\n      <span class=\"sc-card-program__description\"><\/span>\r\n    <\/div>\r\n    <div class=\"sc-card-program__row\">\r\n      <img decoding=\"async\" class=\"sc-card-program__bigpic\" src=\"\" onerror=\"this.style.display='none'\">\r\n    <\/div>\r\n    <a class=\"sc-card-program__link track-link sc-card-program-internal\" href=\"https:\/\/google-assistant.en.softonic.com\/android\" target=\"_self\" rel=\"noopener noreferrer\"><\/a>\r\n  <\/div>\r\n<\/div>\n<p>This leak, of course, violates <a href=\"https:\/\/privacy.google.com\/businesses\/security\/#!?modal_active=none\" target=\"_blank\" rel=\"noopener noreferrer\">Google&#8217;s data and security policies.<\/a>\u00a0But the whistleblower was drawing attention to an important issue. The problem isn&#8217;t that the Assistant was recording the audio &#8211; that&#8217;s stated in the terms and conditions. The problem is that <strong>you cannot completely control when the Assistant records something&#8230; and you can&#8217;t control if a human will hear it.<\/strong><\/p>\n<p><a href=\"https:\/\/www.vrt.be\/vrtnws\/en\/2019\/07\/10\/google-employees-are-eavesdropping-even-in-flemish-living-rooms\/\" target=\"_blank\" rel=\"noopener noreferrer\">VRT NWS<\/a> says the recordings have included:<\/p>\n<ul>\n<li>Bedroom conversations<\/li>\n<li>Chats between parents and children<\/li>\n<li>Professional phone calls with lots of private information<\/li>\n<li>Medical questions<\/li>\n<li>Pornographic searches<\/li>\n<li>A woman facing physical violence<\/li>\n<\/ul>\n<p>You can actually <a href=\"https:\/\/www.vrt.be\/vrtnws\/en\/2019\/07\/10\/google-employees-are-eavesdropping-even-in-flemish-living-rooms\/\" target=\"_blank\" rel=\"noopener noreferrer\">hear some of these recordings<\/a> in the video at the bottom of their article. In some cases, the reporter finds the person who was speaking and plays their recording back to them.<\/p>\n<p>The <strong>moral implications<\/strong> are enormous. And security experts say these recordings could be used anywhere. A recording of your own voice could possibly be used against you in court. And if Google or its contractors overhears domestic abuse, should they report it to the police or let the incident go?<\/p>\n<p>This is a modern day <a href=\"https:\/\/en.wikipedia.org\/wiki\/Trolley_problem\" target=\"_blank\" rel=\"noopener noreferrer\">&#8220;trolley problem.&#8221;<\/a>\u00a0If Google does nothing, they could be allowing crimes to continue unabated. If Google intervenes, owning an Assistant would be like inviting a police officer to be your roommate. And if Google intervenes selectively, what are its boundaries? And who decides them?<\/p>\n<div class=\"sc-card-starred-link\">\r\n  <div class=\"sc-card-starred-link__body\">\r\n    <div class=\"sc-card-starred-link__row clearfix\">\r\n      <div class=\"sc-card-starred-link__col-logo\">\r\n        <img decoding=\"async\" class=\"sc-card-starred-link__img\" src=\"https:\/\/articles-img.sftcdn.net\/sft\/articles\/auto-mapping-folder\/sites\/3\/2017\/10\/assistant-192.jpg\" width=\"100px\" height=\"100px\">\r\n      <\/div>\r\n      <div class=\"sc-card-starred-link__col-title\">\r\n        <p class=\"sc-card-starred-link__title\">There is a lot more to Google Assistant than you think<\/p>\r\n        <a class=\"sc-card-starred-link__button\" href=\"https:\/\/en.softonic.com\/articles\/there-is-a-lot-more-to-google-assistant-than-you-think\" target=\"_blank\" rel=\"noopener noreferrer sponsored\">Read Now \u25ba<\/a>\r\n      <\/div>\r\n    <\/div>\r\n    <a class=\"sc-card-starred-link__link\" href=\"https:\/\/en.softonic.com\/articles\/there-is-a-lot-more-to-google-assistant-than-you-think\" target=\"_blank\" rel=\"noopener noreferrer sponsored\"><\/a>\r\n  <\/div>\r\n<\/div>\n<h2>How is Google responding?<\/h2>\n<p>Today, <a href=\"https:\/\/www.blog.google\/products\/assistant\/more-information-about-our-processes-safeguard-speech-data\/\" target=\"_blank\" rel=\"noopener noreferrer\">Google posted:<\/a> &#8220;Our Security and Privacy Response teams have been activated on this issue, are investigating, and we will take action. We are conducting a full review of our safeguards in this space to prevent misconduct like this from happening again.&#8221;<\/p>\n<h2>What protection do you have?<\/h2>\n<p>As Google points out, &#8220;You can<a href=\"https:\/\/blog.google\/technology\/safety-security\/automatically-delete-data\/?_ga=2.62281708.1118640847.1562862886-743541215.1553781956\" target=\"_blank\" rel=\"noopener noreferrer\"> turn off storing audio data to your Google account completely, or choose to auto-delete data<\/a> after every 3 months or 18 months.&#8221;<\/p>\n<p>If you&#8217;re worried about privacy, it might be best to hold off on buying an Assistant until this issue is solved. (Though it may never be truly safe.)<\/p>\n<h2>Not an isolated problem<\/h2>\n<p><a href=\"https:\/\/en.softonic.com\/articles\/amazon-employees-use-alexa-to-listen-to-you\" target=\"_blank\" rel=\"noopener noreferrer\">If you have an Amazon Alexa, this issue is nothing new.<\/a>\u00a0Human employees have shared recordings from that device as well.<\/p>\n<p>Remember that <strong>any device with a camera or microphone could be exploited to record you.<\/strong> And anything you type into a keyboard could be logged as well. It&#8217;s best to use a <a href=\"http:\/\/en.softonic.com\/articles\/5-reasons-why-you-should-be-using-brave\/\" target=\"_blank\" rel=\"noopener noreferrer\">browser<\/a> and a <a href=\"http:\/\/en.softonic.com\/articles\/use-duckduckgo-and-brave-together-for-total-privacy-on-the-web\/\" target=\"_blank\" rel=\"noopener noreferrer\">search engine<\/a> that defends your privacy, use a <a href=\"http:\/\/en.softonic.com\/articles\/reasons-to-use-vpn\/\" target=\"_blank\" rel=\"noopener noreferrer\">VPN<\/a>, and think twice before allowing permissions to any app you download.<\/p>\n<p>Google and Facebook make their money by marketing your data, so you may want to consider alternatives whenever possible. But we get it, the convenience is a big draw. Stay safe out there, internet friends.<\/p>\n<div class=\"sc-related-articles-white\">\r\n<p class=\"sc-related-articles-white__title\">More about Google Assistant<\/p>\r\n  <div class=\"sc-related-articles-white__row\">\r\n    <a title=\"Complete list of \u201cOK Google\u201d commands for Google Assistant \u25ba\" href=\"https:\/\/en.softonic.com\/articles\/a-complete-for-the-moment-list-of-ok-google-commands-for-google-assistant\/\">\r\n    <div class=\"sc-related-articles-white__article\">\r\n      <div class=\"sc-related-articles-white__image\">\r\n        <div style=\"background-image:url(https:\/\/articles-img.sftcdn.net\/sft\/articles\/auto-mapping-folder\/sites\/3\/2018\/03\/Google-Home-Courtesy-YouTube-664x374.jpg)\"><\/div>\r\n      <\/div>\r\n      <div class=\"sc-related-articles-white__text\">\r\n        <p>Complete list of \u201cOK Google\u201d commands for Google Assistant \u25ba<\/p>\r\n      <\/div>\r\n    <\/div>\r\n    <\/a>\r\n    <a title=\"Google Assistant just got a lot better \u25ba\" href=\"https:\/\/en.softonic.com\/articles\/google-assistant-visual-update\">\r\n    <div class=\"sc-related-articles-white__article\">\r\n      <div class=\"sc-related-articles-white__image\">\r\n        <div style=\"background-image:url(https:\/\/articles-img.sftcdn.net\/sft\/articles\/auto-mapping-folder\/sites\/3\/2018\/07\/google-assistant-1024x625.jpg)\"><\/div>\r\n      <\/div>\r\n      <div class=\"sc-related-articles-white__text\">\r\n        <p>Google Assistant just got a lot better \u25ba<\/p>\r\n      <\/div>\r\n    <\/div>\r\n    <\/a>\r\n  <\/div>\r\n  <div class=\"sc-related-articles-white__row\">\r\n    <a title=\"The essential guide to Google Assistant \u25ba\" href=\"https:\/\/en.softonic.com\/articles\/the-essential-guide-to-google-assistant\">\r\n    <div class=\"sc-related-articles-white__article\">\r\n      <div class=\"sc-related-articles-white__image\">\r\n        <div style=\"background-image:url(https:\/\/articles-img.sftcdn.net\/sft\/articles\/auto-mapping-folder\/sites\/3\/2018\/03\/GHome-Via-Google-Support.png)\"><\/div>\r\n      <\/div>\r\n      <div class=\"sc-related-articles-white__text\">\r\n        <p>The essential guide to Google Assistant \u25ba<\/p>\r\n      <\/div>\r\n    <\/div>\r\n    <\/a>\r\n    <a title=\"Has your Google Assistant been creeping you out? \u25ba\" href=\"https:\/\/en.softonic.com\/articles\/google-assistant-strange-behavior\">\r\n    <div class=\"sc-related-articles-white__article\">\r\n      <div class=\"sc-related-articles-white__image\">\r\n        <div style=\"background-image:url(https:\/\/articles-img.sftcdn.net\/sft\/articles\/auto-mapping-folder\/sites\/3\/2018\/09\/Google-Assistant-1024x576.jpg)\"><\/div>\r\n      <\/div>\r\n      <div class=\"sc-related-articles-white__text\">\r\n        <p>Has your Google Assistant been creeping you out? \u25ba<\/p>\r\n      <\/div>\r\n    <\/div>\r\n    <\/a>\r\n  <\/div>\r\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Who&#8217;s really listening to you?<\/p>\n","protected":false},"author":9180,"featured_media":144439,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","wpcf-pageviews":0},"categories":[1015],"tags":[1570,2610,1068,1441,1624,1027],"usertag":[839],"vertical":[],"content-category":[],"class_list":["post-144405","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-alexa","tag-app-subdomain-redirectiongoogle-assistant","tag-google","tag-google-assistant","tag-privacy","tag-security","usertag-vpn"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/posts\/144405","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/users\/9180"}],"replies":[{"embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/comments?post=144405"}],"version-history":[{"count":1,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/posts\/144405\/revisions"}],"predecessor-version":[{"id":325731,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/posts\/144405\/revisions\/325731"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/media\/144439"}],"wp:attachment":[{"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/media?parent=144405"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/categories?post=144405"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/tags?post=144405"},{"taxonomy":"usertag","embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/usertag?post=144405"},{"taxonomy":"vertical","embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/vertical?post=144405"},{"taxonomy":"content-category","embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/content-category?post=144405"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}