{"id":162974,"date":"2021-02-09T13:59:08","date_gmt":"2021-02-09T13:59:08","guid":{"rendered":"http:\/\/sftarticles.wpenginepowered.com\/en\/?p=162974"},"modified":"2025-07-01T21:14:00","modified_gmt":"2025-07-02T04:14:00","slug":"how-to-fix-netflix-error-code-nw-2-5-in-7-steps","status":"publish","type":"post","link":"https:\/\/cms-articles.softonic.io\/en\/how-to-fix-netflix-error-code-nw-2-5-in-7-steps\/","title":{"rendered":"How to Fix Netflix Error Code NW-2-5 in 7 Steps"},"content":{"rendered":"<p><span style=\"font-weight: 400\">Have you been watching Netflix on <\/span><a href=\"https:\/\/netflix.en.softonic.com\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400\">Windows<\/span><\/a><span style=\"font-weight: 400\">, <\/span><a href=\"https:\/\/netflix.en.softonic.com\/mac\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400\">Mac<\/span><\/a><span style=\"font-weight: 400\">, <\/span><a href=\"https:\/\/netflix.en.softonic.com\/iphone\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400\">iPhone<\/span><\/a><span style=\"font-weight: 400\">, <\/span><a href=\"https:\/\/netflix.en.softonic.com\/android\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400\">Android<\/span><\/a><span style=\"font-weight: 400\">, PlayStation, or Xbox and come across a strange message saying that there\u2019s an issue connecting to the internet? This error is better known as NW-2-5. While it may be obvious you should check your network, there are other causes for it.<\/span><\/p>\n<p><span style=\"font-weight: 400\">Let\u2019s take a look at <\/span><b>how to fix<\/b> <b>Netflix Error Code NW-2-5<\/b><span style=\"font-weight: 400\">.<\/span><\/p>\n<h2><b>7 Steps to fixing Netflix Error Code NW-2-5<\/b><\/h2>\n<p><span style=\"font-weight: 400\">No matter which device you\u2019re using, you can try one of these solutions.<\/span><\/p>\n<h3><b>Step 1: Try again<\/b><\/h3>\n<p><span style=\"font-weight: 400\">Sometimes the easiest fix is simply trying again. It might have been a momentary glitch that\u2019s passed.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-162981\" src=\"https:\/\/articles-img.sftcdn.net\/sft\/articles\/auto-mapping-folder\/sites\/3\/2021\/04\/3net2_cqcsdc.jpg\" width=\"1280\" height=\"720\"><\/p>\n<h3><b>Step 2: Restart the device<\/b><\/h3>\n<p><span style=\"font-weight: 400\">There may also be an issue with the device connecting to the internet. You can switch it off for a few minutes before starting it up again.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-162977\" src=\"https:\/\/articles-img.sftcdn.net\/sft\/articles\/auto-mapping-folder\/sites\/3\/2021\/04\/3net5_gd55jx.jpg\" width=\"1280\" height=\"720\"><\/p>\n<h3><b>Step 3: Check internet connection<\/b><\/h3>\n<p><span style=\"font-weight: 400\">Although it appears the internet is connected to your device, it may not be picking it up properly. Head to the internet settings and test to see if it\u2019s working effectively.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-162978\" src=\"https:\/\/articles-img.sftcdn.net\/sft\/articles\/auto-mapping-folder\/sites\/3\/2021\/04\/3net6_kkhsew.jpg\" width=\"1280\" height=\"720\"><\/p>\n<h3><b>Step 4: Verify the device DNS settings<\/b><\/h3>\n<p><span style=\"font-weight: 400\">There are some devices that let you verify and change DNS settings, such as gaming consoles. If nothing else works, you may as well give this a try.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-162979\" src=\"https:\/\/articles-img.sftcdn.net\/sft\/articles\/auto-mapping-folder\/sites\/3\/2021\/04\/3net7_xyj1t4.jpg\" width=\"1280\" height=\"720\" srcset=\"https:\/\/articles-img.sftcdn.net\/auto-mapping-folder\/sites\/3\/2021\/04\/3net7_xyj1t4.jpg 1280w, https:\/\/articles-img.sftcdn.net\/auto-mapping-folder\/sites\/3\/2021\/04\/3net7_xyj1t4-300x169.jpg 300w, https:\/\/articles-img.sftcdn.net\/auto-mapping-folder\/sites\/3\/2021\/04\/3net7_xyj1t4-1024x576.jpg 1024w, https:\/\/articles-img.sftcdn.net\/auto-mapping-folder\/sites\/3\/2021\/04\/3net7_xyj1t4-768x433.jpg 768w, https:\/\/articles-img.sftcdn.net\/auto-mapping-folder\/sites\/3\/2021\/04\/3net7_xyj1t4-800x450.jpg 800w, https:\/\/articles-img.sftcdn.net\/auto-mapping-folder\/sites\/3\/2021\/04\/3net7_xyj1t4-664x374.jpg 664w, https:\/\/articles-img.sftcdn.net\/auto-mapping-folder\/sites\/3\/2021\/04\/3net7_xyj1t4-238x134.jpg 238w, https:\/\/articles-img.sftcdn.net\/auto-mapping-folder\/sites\/3\/2021\/04\/3net7_xyj1t4-436x246.jpg 436w, https:\/\/articles-img.sftcdn.net\/auto-mapping-folder\/sites\/3\/2021\/04\/3net7_xyj1t4-370x208.jpg 370w, https:\/\/articles-img.sftcdn.net\/auto-mapping-folder\/sites\/3\/2021\/04\/3net7_xyj1t4-304x170.jpg 304w, https:\/\/articles-img.sftcdn.net\/auto-mapping-folder\/sites\/3\/2021\/04\/3net7_xyj1t4-1200x675.jpg 1200w\" sizes=\"auto, (max-width: 1280px) 100vw, 1280px\" \/><\/p>\n<h3><b>Step 5: See if the network supports streaming<\/b><\/h3>\n<p><span style=\"font-weight: 400\">Not all networks support streaming, especially hotels or internet cafes. You\u2019ll need to check with the system administrator if it\u2019s been disabled.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-162984\" src=\"https:\/\/articles-img.sftcdn.net\/sft\/articles\/auto-mapping-folder\/sites\/3\/2021\/04\/4net2_e6atee.jpg\" width=\"1280\" height=\"720\"><\/p>\n<h3><b>Step 6: Switch to a wired connection<\/b><\/h3>\n<p><span style=\"font-weight: 400\">Your Wi-Fi connection may be struggling with a poor signal. Switch it up with a wired ethernet cable to see if the error vanishes.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-162985\" src=\"https:\/\/articles-img.sftcdn.net\/sft\/articles\/auto-mapping-folder\/sites\/3\/2021\/04\/4net3_b2agr3.jpg\" width=\"1280\" height=\"720\"><\/p>\n<h3><b>Step 7: Contact Netflix support<\/b><\/h3>\n<p><span style=\"font-weight: 400\">If none of our tips above help you, your last resort is contacting the Netflix support team. There may be an issue on their side that you\u2019re unaware of.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-162980\" src=\"https:\/\/articles-img.sftcdn.net\/sft\/articles\/auto-mapping-folder\/sites\/3\/2021\/04\/3net8_oxlemw.jpg\" width=\"1280\" height=\"720\" srcset=\"https:\/\/articles-img.sftcdn.net\/auto-mapping-folder\/sites\/3\/2021\/04\/3net8_oxlemw.jpg 1280w, https:\/\/articles-img.sftcdn.net\/auto-mapping-folder\/sites\/3\/2021\/04\/3net8_oxlemw-300x169.jpg 300w, https:\/\/articles-img.sftcdn.net\/auto-mapping-folder\/sites\/3\/2021\/04\/3net8_oxlemw-1024x576.jpg 1024w, https:\/\/articles-img.sftcdn.net\/auto-mapping-folder\/sites\/3\/2021\/04\/3net8_oxlemw-768x432.jpg 768w, https:\/\/articles-img.sftcdn.net\/auto-mapping-folder\/sites\/3\/2021\/04\/3net8_oxlemw-800x450.jpg 800w, https:\/\/articles-img.sftcdn.net\/auto-mapping-folder\/sites\/3\/2021\/04\/3net8_oxlemw-664x374.jpg 664w, https:\/\/articles-img.sftcdn.net\/auto-mapping-folder\/sites\/3\/2021\/04\/3net8_oxlemw-238x134.jpg 238w\" sizes=\"auto, (max-width: 1280px) 100vw, 1280px\" \/><\/p>\n<h2><b>The return of showtime<\/b><\/h2>\n<p><span style=\"font-weight: 400\">While it may seem like a small error, you\u2019ll lose hours or days of entertaining movies and shows if you don\u2019t resolve this issue. If you have another recommendation for how to fix Netflix Error Code NW-2-5, feel free to let us know.<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Have you been watching Netflix on Windows, Mac, iPhone, Android, PlayStation, or Xbox and come across a strange message saying that there\u2019s an issue connecting to the internet? This error is better known as NW-2-5. While it may be obvious you should check your network, there are other causes for it. Let\u2019s take a look &hellip; <a href=\"https:\/\/cms-articles.softonic.io\/en\/how-to-fix-netflix-error-code-nw-2-5-in-7-steps\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;How to Fix Netflix Error Code NW-2-5 in 7 Steps&#8221;<\/span><\/a><\/p>\n","protected":false},"author":9205,"featured_media":181737,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","wpcf-pageviews":13},"categories":[2441],"tags":[2383],"usertag":[],"vertical":[],"content-category":[],"class_list":["post-162974","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-how-to","tag-app-subdomain-redirectionnetflix"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/posts\/162974","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/users\/9205"}],"replies":[{"embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/comments?post=162974"}],"version-history":[{"count":1,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/posts\/162974\/revisions"}],"predecessor-version":[{"id":325081,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/posts\/162974\/revisions\/325081"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/media\/181737"}],"wp:attachment":[{"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/media?parent=162974"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/categories?post=162974"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/tags?post=162974"},{"taxonomy":"usertag","embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/usertag?post=162974"},{"taxonomy":"vertical","embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/vertical?post=162974"},{"taxonomy":"content-category","embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/content-category?post=162974"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}