{"id":167959,"date":"2021-05-19T10:59:49","date_gmt":"2021-05-19T08:59:49","guid":{"rendered":"http:\/\/sftarticles.wpenginepowered.com\/en\/?p=167959"},"modified":"2025-07-01T21:06:13","modified_gmt":"2025-07-02T04:06:13","slug":"google-play-store-error-rh-01-4-simple-solutions","status":"publish","type":"post","link":"https:\/\/cms-articles.softonic.io\/en\/google-play-store-error-rh-01-4-simple-solutions\/","title":{"rendered":"Google Play Store Error RH-01 | 4 Simple Solutions"},"content":{"rendered":"\n

Google Play, or the Play Store, as it is also referred to, is the official app store for Android<\/a> devices. Sometimes errors pop up, like the RH-01 error, which reads \u2018Error retrieving information from the server RH-01\u2019. <\/p>\n\n\n\n

There are a few reasons that this error may occur, such as using an outdated version of the Play Store or having modified software on your phone. Let\u2019s look at a few things you can do to resolve the error.<\/p>\n\n\n

  1. Restart Your Device<\/h2>\"How

    Most bugs and errors are temporary and can be resolved by simply restarting your phone. This is usually the first place to start when trying to fix any <\/span>error<\/span> on your <\/span>device<\/span>.<\/span><\/p>\n<\/div><\/li>

  2. Resetting App Preferences<\/h2>\"How

    – Go to \u2018Settings\u2019.
    \n<\/span>– Tap on \u2018<\/span>Apps<\/span> and Notifications\u2019 and choose \u2018All <\/span>Apps<\/span>\u2019.
    \n<\/span>– Tap on the three dots at the top of the screen for more options.
    \n<\/span>– In the drop-down list, tap on \u2018Reset <\/span>App<\/span> Preferences.
    \n<\/span>– A message box will pop up to confirm your choice; tap on \u2018Reset <\/span>Apps<\/span>\u2019 once more.<\/span><\/p>\n<\/div><\/li>

  3. Clear Google Play Cache<\/h2>\"How

    – Go to \u2018Settings\u2019.
    \n<\/span>– Tap on \u2018<\/span>Apps<\/span> and Notifications\u2019.
    \n<\/span>– Look for <\/span>Google<\/span> Play Service and tap on it.
    \n<\/span>– Tap on \u2018Force Stop\u2019 to stop the <\/span>app<\/span> from running.
    \n<\/span>– Next, click on \u2018Storage\u2019 and choose \u2018Clear Cache\u2019.<\/span><\/p>\n

    Now restart your device.<\/span><\/p>\n<\/div><\/li>

  4. Reset Your Device to Factory Settings<\/h2>\"How

    If none of the above solutions works for you, you might have to consider resetting your Android to factory settings. This should be used as a last resort as it will completely reset your <\/span>device<\/span>. Ensure that you backup all of your files, photos, pictures, music and anything else that is important to an external device before resetting. <\/span><\/p>\n<\/div><\/li><\/ol><\/div>