{"id":265404,"date":"2023-12-08T05:59:44","date_gmt":"2023-12-08T10:59:44","guid":{"rendered":"https:\/\/sftarticles.wpenginepowered.com\/es\/?p=319947"},"modified":"2025-07-01T17:27:24","modified_gmt":"2025-07-02T00:27:24","slug":"google-has-solved-the-drive-bug-that-deleted-files","status":"publish","type":"post","link":"https:\/\/cms-articles.softonic.io\/en\/google-has-solved-the-drive-bug-that-deleted-files\/","title":{"rendered":"Has Google fixed the Drive bug that was deleting files?"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Last week, we were discussing the annoying bug that&#8217;s affecting many <strong>Google Drive<\/strong> users, <a href=\"https:\/\/en.softonic.com\/articles\/have-you-lost-files-in-google-drive-google-investigate-this-strange-event\" target=\"_blank\" rel=\"noopener\" title=\"\">allegedly deleting their stored files under strange circumstances<\/a>. Acknowledged by Google itself on November 27, the company claimed to be working on fixing the issue and <strong>eventually <a href=\"https:\/\/support.google.com\/drive\/answer\/14286582\" target=\"_blank\" rel=\"noopener nofollow\" title=\"\">released a supposed solution<\/a> a few days ago<\/strong>.<\/p>\n\n\n<div class=\"sc-card-program\">\r\n  <div class=\"sc-card-program__body\">\r\n    <div class=\"sc-card-program__row clearfix\">\r\n      <div class=\"sc-card-program__col-logo\">\r\n        <img decoding=\"async\" class=\"sc-card-program__img\" alt=\"Google Drive\" src=\"https:\/\/images.sftcdn.net\/images\/t_app-icon-s\/p\/a4ff16fe-96d1-11e6-a92a-00163ec9f5fa\/3049944431\/google-drive-icon.png\" width=\"100px\" height=\"100px\">\r\n      <\/div>\r\n      <div class=\"sc-card-program__col-title\">\r\n        <span class=\"sc-card-program__title\">Google Drive<\/span>\r\n        <a class=\"sc-card-program__button sc-card-program-internal\" href=\"https:\/\/google-drive.en.softonic.com\/\" target=\"_self\" rel=\"noopener noreferrer\">DOWNLOAD<\/a>\r\n      <\/div>\r\n      <div class=\"sc-card-program__col-rating\">\r\n        <svg class=\"rating-score__content\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" x=\"0\" y=\"0\" viewbox=\"0 0 50 50\" enable-background=\"new 0 0 50 50\" xml:space=\"preserve\"><path class=\"rating-score__background rating-score--good\" fill=\"none\" stroke-width=\"6\" stroke-miterlimit=\"10\" d=\"M40 40c8.3-8.3 8.3-21.7 0-30s-21.7-8.3-30 0 -8.3 21.7 0 30\"><\/path><path class=\"rating-score__value rating-score__value--0\" fill=\"none\" stroke-width=\"6\" stroke-dashoffset=\"0\" stroke-miterlimit=\"10\" d=\"M40 40c8.3-8.3 8.3-21.7 0-30s-21.7-8.3-30 0 -8.3 21.7 0 30\"><\/path><text class=\"rating-score__number\" content=\"\" text-anchor=\"middle\" transform=\"matrix(1 0 0 1 25 31.0837)\" data-auto=\"app-user-score\"><\/text><\/svg>\r\n      <\/div>\r\n    <\/div>\r\n    <div class=\"sc-card-program__row\">\r\n      <span class=\"sc-card-program__description\"><\/span>\r\n    <\/div>\r\n    <div class=\"sc-card-program__row\">\r\n      <img decoding=\"async\" class=\"sc-card-program__bigpic\" src=\"\" onerror=\"this.style.display='none'\">\r\n    <\/div>\r\n    <a class=\"sc-card-program__link track-link sc-card-program-internal\" href=\"https:\/\/google-drive.en.softonic.com\/\" target=\"_self\" rel=\"noopener noreferrer\"><\/a>\r\n  <\/div>\r\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">However much Google claims to have fixed this &#8220;sync issue,&#8221; <strong>Drive users differ greatly<\/strong> in their opinions about whether it&#8217;s resolved or if it&#8217;s truly a problem between cloud file synchronization and those existing on their PCs through the <strong>Google Drive desktop app<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/arstechnica.com\/gadgets\/2023\/12\/google-calls-drive-data-loss-fixed-locks-forum-threads-saying-otherwise\/\" target=\"_blank\" rel=\"noopener nofollow\" title=\"\">Arstechnica<\/a><\/strong> has echoed messages from several users <a href=\"https:\/\/support.google.com\/drive\/thread\/245055606\/google-drive-files-suddenly-disappeared-the-drive-literally-went-back-to-condition-in-may-2023\" target=\"_blank\" rel=\"noopener nofollow\" title=\"\">in a Google support forum thread<\/a> where some assert that various documents and spreadsheets they had stored disappeared from their cloud drives <strong>via the web interface, not the desktop app<\/strong>. Furthermore, some users claim they&#8217;ve never used or installed this app at all.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" src=\"https:\/\/articles-img.sftcdn.net\/sft\/articles\/auto-mapping-folder\/sites\/2\/2023\/12\/image.jpg\" alt=\"\" class=\"wp-image-319961\" \/><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Google&#8217;s response to user comments has been to <strong>lock the main thread about the bug in the support forums<\/strong> (which had up to 170 replies) and also block new threads created about the same issue, labeling them as &#8220;duplicates.&#8221; Yes, it seems <strong>Google is more concerned about its image<\/strong> than apologizing, admitting fault, and actively working to fix the bug.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The issue here is that this approach negatively affects Google itself because <strong>user reports could actually assist in a quicker resolution of the problem<\/strong>. Moreover, Google&#8217;s published solution seems to have complicated matters for some users, with claims that <strong><a href=\"https:\/\/en.softonic.com\/articles\/the-next-jump-of-the-ai-bard-can-now-find-answers-in-your-gmail-docs-drive\" target=\"_blank\" rel=\"noopener\" title=\"\">Drive<\/a> completely erased their files<\/strong>, leaving no chance for recovery. Will Google take a long time to address this serious problem? It&#8217;s hard to say, but the current handling doesn&#8217;t bode well for a swift resolution.<\/p>\n\n\n<div class=\"sc-card-program\">\r\n  <div class=\"sc-card-program__body\">\r\n    <div class=\"sc-card-program__row clearfix\">\r\n      <div class=\"sc-card-program__col-logo\">\r\n        <img decoding=\"async\" class=\"sc-card-program__img\" alt=\"Google Drive\" src=\"https:\/\/images.sftcdn.net\/images\/t_app-icon-s\/p\/a4ff16fe-96d1-11e6-a92a-00163ec9f5fa\/3049944431\/google-drive-icon.png\" width=\"100px\" height=\"100px\">\r\n      <\/div>\r\n      <div class=\"sc-card-program__col-title\">\r\n        <span class=\"sc-card-program__title\">Google Drive<\/span>\r\n        <a class=\"sc-card-program__button sc-card-program-internal\" href=\"https:\/\/google-drive.en.softonic.com\/\" target=\"_self\" rel=\"noopener noreferrer\">DOWNLOAD<\/a>\r\n      <\/div>\r\n      <div class=\"sc-card-program__col-rating\">\r\n        <svg class=\"rating-score__content\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" x=\"0\" y=\"0\" viewbox=\"0 0 50 50\" enable-background=\"new 0 0 50 50\" xml:space=\"preserve\"><path class=\"rating-score__background rating-score--good\" fill=\"none\" stroke-width=\"6\" stroke-miterlimit=\"10\" d=\"M40 40c8.3-8.3 8.3-21.7 0-30s-21.7-8.3-30 0 -8.3 21.7 0 30\"><\/path><path class=\"rating-score__value rating-score__value--0\" fill=\"none\" stroke-width=\"6\" stroke-dashoffset=\"0\" stroke-miterlimit=\"10\" d=\"M40 40c8.3-8.3 8.3-21.7 0-30s-21.7-8.3-30 0 -8.3 21.7 0 30\"><\/path><text class=\"rating-score__number\" content=\"\" text-anchor=\"middle\" transform=\"matrix(1 0 0 1 25 31.0837)\" data-auto=\"app-user-score\"><\/text><\/svg>\r\n      <\/div>\r\n    <\/div>\r\n    <div class=\"sc-card-program__row\">\r\n      <span class=\"sc-card-program__description\"><\/span>\r\n    <\/div>\r\n    <div class=\"sc-card-program__row\">\r\n      <img decoding=\"async\" class=\"sc-card-program__bigpic\" src=\"\" onerror=\"this.style.display='none'\">\r\n    <\/div>\r\n    <a class=\"sc-card-program__link track-link sc-card-program-internal\" href=\"https:\/\/google-drive.en.softonic.com\/\" target=\"_self\" rel=\"noopener noreferrer\"><\/a>\r\n  <\/div>\r\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Last week, we were discussing the annoying bug that&#8217;s affecting many Google Drive users, allegedly deleting their stored files under strange circumstances. Acknowledged by Google itself on November 27, the company claimed to be working on fixing the issue and eventually released a supposed solution a few days ago. However much Google claims to have &hellip; <a href=\"https:\/\/cms-articles.softonic.io\/en\/google-has-solved-the-drive-bug-that-deleted-files\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Has Google fixed the Drive bug that was deleting files?&#8221;<\/span><\/a><\/p>\n","protected":false},"author":9256,"featured_media":265407,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","wpcf-pageviews":1},"categories":[1015],"tags":[2560],"usertag":[],"vertical":[],"content-category":[],"class_list":["post-265404","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-app-subdomain-redirectiongoogle-drive"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/posts\/265404","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/users\/9256"}],"replies":[{"embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/comments?post=265404"}],"version-history":[{"count":1,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/posts\/265404\/revisions"}],"predecessor-version":[{"id":315870,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/posts\/265404\/revisions\/315870"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/media\/265407"}],"wp:attachment":[{"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/media?parent=265404"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/categories?post=265404"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/tags?post=265404"},{"taxonomy":"usertag","embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/usertag?post=265404"},{"taxonomy":"vertical","embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/vertical?post=265404"},{"taxonomy":"content-category","embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/content-category?post=265404"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}