{"id":278940,"date":"2024-04-23T00:39:09","date_gmt":"2024-04-23T07:39:09","guid":{"rendered":"https:\/\/sftarticles.wpenginepowered.com\/es\/?p=330728"},"modified":"2025-07-01T16:40:06","modified_gmt":"2025-07-01T23:40:06","slug":"this-is-how-artificial-intelligence-is-being-used-in-the-united-states-to-improve-flights","status":"publish","type":"post","link":"https:\/\/cms-articles.softonic.io\/en\/this-is-how-artificial-intelligence-is-being-used-in-the-united-states-to-improve-flights\/","title":{"rendered":"This is how artificial intelligence is being used in the United States to improve flights."},"content":{"rendered":"\n<p>Ensuring a flight takes off depends on many people. A group of professionals make it possible for your flight to Tokyo to depart from the nearest airport without delays and complying with all security measures. And there are companies that believe artificial intelligence could help make the process faster and more comfortable for everyone.<\/p>\n\n<div class=\"sc-card-program\">\r\n  <div class=\"sc-card-program__body\">\r\n    <div class=\"sc-card-program__row clearfix\">\r\n      <div class=\"sc-card-program__col-logo\">\r\n        <img decoding=\"async\" class=\"sc-card-program__img\" alt=\"Gemini\" src=\"https:\/\/images.sftcdn.net\/images\/t_app-icon-s\/p\/dcc4d6af-b3e7-48ec-96e2-c65903f60bca\/907894193\/gemini-google-logo\" width=\"100px\" height=\"100px\">\r\n      <\/div>\r\n      <div class=\"sc-card-program__col-title\">\r\n        <span class=\"sc-card-program__title\">Gemini<\/span>\r\n        <a class=\"sc-card-program__button sc-card-program-internal\" href=\"https:\/\/gemini-google.en.softonic.com\/android\" target=\"_self\" rel=\"noopener noreferrer\">DOWNLOAD<\/a>\r\n      <\/div>\r\n      <div class=\"sc-card-program__col-rating\">\r\n        <svg class=\"rating-score__content\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" x=\"0\" y=\"0\" viewbox=\"0 0 50 50\" enable-background=\"new 0 0 50 50\" xml:space=\"preserve\"><path class=\"rating-score__background rating-score--good\" fill=\"none\" stroke-width=\"6\" stroke-miterlimit=\"10\" d=\"M40 40c8.3-8.3 8.3-21.7 0-30s-21.7-8.3-30 0 -8.3 21.7 0 30\"><\/path><path class=\"rating-score__value rating-score__value--0\" fill=\"none\" stroke-width=\"6\" stroke-dashoffset=\"0\" stroke-miterlimit=\"10\" d=\"M40 40c8.3-8.3 8.3-21.7 0-30s-21.7-8.3-30 0 -8.3 21.7 0 30\"><\/path><text class=\"rating-score__number\" content=\"\" text-anchor=\"middle\" transform=\"matrix(1 0 0 1 25 31.0837)\" data-auto=\"app-user-score\"><\/text><\/svg>\r\n      <\/div>\r\n    <\/div>\r\n    <div class=\"sc-card-program__row\">\r\n      <span class=\"sc-card-program__description\"><\/span>\r\n    <\/div>\r\n    <div class=\"sc-card-program__row\">\r\n      <img decoding=\"async\" class=\"sc-card-program__bigpic\" src=\"\" onerror=\"this.style.display='none'\">\r\n    <\/div>\r\n    <a class=\"sc-card-program__link track-link sc-card-program-internal\" href=\"https:\/\/gemini-google.en.softonic.com\/android\" target=\"_self\" rel=\"noopener noreferrer\"><\/a>\r\n  <\/div>\r\n<\/div>\n\n\n<p><strong>United Airlines<\/strong>, one of the main airlines in the United States, <strong>is studying the best way to take advantage of artificial intelligence in its business<\/strong>, while also complying with the strict regulations of the Federal Aviation Administration (FAA).<\/p>\n\n\n<p><strong>One of the stories I often hear about AI\/ML in large companies is that ChatGPT<\/strong> didn&#8217;t necessarily change the way technologists think, but suddenly became a topic of debate in the boardroom. This is also true in the case of United Airlines.<\/p>\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">How United Airlines uses AI to make flying the friendly skies a bit easier <a href=\"https:\/\/t.co\/wYFecJ2I3l\">https:\/\/t.co\/wYFecJ2I3l<\/a><\/p>&mdash; TechCrunch (@TechCrunch) <a href=\"https:\/\/twitter.com\/TechCrunch\/status\/1782062062857789784?ref_src=twsrc%5Etfw\">April 21, 2024<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n<h2 class=\"wp-block-heading\">How artificial intelligence can transform a demanding and cautious industry<\/h2>\n\n\n<p><strong>According to United Airlines CIO, Jason Birnbaum, the company is very optimistic about artificial intelligence.<\/strong> <a href=\"https:\/\/techcrunch.com\/2024\/04\/21\/how-united-airlines-uses-ai-to-make-flying-the-friendly-skies-a-bit-easier\/\" target=\"_blank\" rel=\"noopener nofollow\" title=\"This says: \">This says: <\/a>&#8220;I think the travel industry has so many different examples of how artificial intelligence can be used for both the customer and the employees.&#8221; One of them is United&#8217;s &#8220;Every flight has a story.&#8221;<\/p>\n\n\n<p>A few years ago, United Airlines started using agents to write brief notices explaining the delay and sending them through their app and as text messages. <strong>Now, thanks to the data from their chat app and other sources, the vast majority of these messages are written by AI.<\/strong><\/p>\n\n\n<p>Similarly, <strong>United is exploring the possibility of using generative artificial intelligence to summarize flight information for its operations teams<\/strong>, so they can have a quick overview of what is happening.<\/p>\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"United \u2014 Ready for your next era?\" width=\"840\" height=\"473\" src=\"https:\/\/www.youtube.com\/embed\/RtQ2JpL86yE?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n<p>Just a few weeks ago, <strong>United fully transferred its chat system on United.com to an artificial intelligence agent.<\/strong> The system seems quite limited to me, but it&#8217;s just the beginning, says Birnbaum.<\/p>\n\n\n<p>By the end of this year, <strong>United also plans to launch a tool currently called &#8220;Get Me Close&#8221;<\/strong>. Often, when there is a delay, customers are willing to change their plans to go to a nearby airport.<\/p>\n\n\n<p>&#8220;Although our mobile tools are excellent, when people talk to humans, interactions often involve more options. That is, someone says, &#8216;Well, your flight has been delayed,&#8217; and then someone says, &#8216;Could you take me to Philadelphia instead of New York? Could you get me closer?&#8217; We believe that this interaction is a great use case for artificial intelligence.&#8221;<\/p>\n\n\n<figure class=\"wp-block-embed is-type-rich is-provider-twitter wp-block-embed-twitter\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"twitter-tweet\" data-width=\"550\" data-dnt=\"true\"><p lang=\"en\" dir=\"ltr\">? ??AI TAKES OVER AIRLINE OPERATIONS AT UNITED<br><br>United Airlines has integrated AI across the board, streamlining processes from customer service to flight management.  <br><br>But this isn&#39;t necessarily new &#8211; its just no one knew about it.<br><br>United CIO: <br><br>&quot;We had a pretty mature AI\u2026 <a href=\"https:\/\/t.co\/j7zoTOmmQM\">pic.twitter.com\/j7zoTOmmQM<\/a><\/p>&mdash; Mario Nawfal (@MarioNawfal) <a href=\"https:\/\/twitter.com\/MarioNawfal\/status\/1782161405514330268?ref_src=twsrc%5Etfw\">April 21, 2024<\/a><\/blockquote><script async src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n<\/div><\/figure>\n\n\n<h2 class=\"wp-block-heading\">Can AI replace pilots?<\/h2>\n\n\n<p>After creating the system that automatically writes &#8220;stories&#8221; of delays in the application, the Birnbaum team is now thinking about where they can use the same generative AI technology. <strong>One area: those brief briefings that pilots usually give before takeoff.<\/strong><\/p>\n\n\n<p>It turns out that <strong>one of the main reasons for customer satisfaction with airlines is the interaction with pilots<\/strong>. A few years ago, United started focusing on their Net Promoter Score and asked pilots to announce delays from the front of the cabin, for example.<\/p>\n\n\n<p><strong>It makes sense for the airline to study how it can improve this crucial interaction<\/strong>, although it is also expected to allow pilots to deviate from the script.<\/p>\n\n<div class=\"sc-card-program\">\r\n  <div class=\"sc-card-program__body\">\r\n    <div class=\"sc-card-program__row clearfix\">\r\n      <div class=\"sc-card-program__col-logo\">\r\n        <img decoding=\"async\" class=\"sc-card-program__img\" alt=\"Gemini\" src=\"https:\/\/images.sftcdn.net\/images\/t_app-icon-s\/p\/dcc4d6af-b3e7-48ec-96e2-c65903f60bca\/907894193\/gemini-google-logo\" width=\"100px\" height=\"100px\">\r\n      <\/div>\r\n      <div class=\"sc-card-program__col-title\">\r\n        <span class=\"sc-card-program__title\">Gemini<\/span>\r\n        <a class=\"sc-card-program__button sc-card-program-internal\" href=\"https:\/\/gemini-google.en.softonic.com\/android\" target=\"_self\" rel=\"noopener noreferrer\">DOWNLOAD<\/a>\r\n      <\/div>\r\n      <div class=\"sc-card-program__col-rating\">\r\n        <svg class=\"rating-score__content\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" x=\"0\" y=\"0\" viewbox=\"0 0 50 50\" enable-background=\"new 0 0 50 50\" xml:space=\"preserve\"><path class=\"rating-score__background rating-score--good\" fill=\"none\" stroke-width=\"6\" stroke-miterlimit=\"10\" d=\"M40 40c8.3-8.3 8.3-21.7 0-30s-21.7-8.3-30 0 -8.3 21.7 0 30\"><\/path><path class=\"rating-score__value rating-score__value--0\" fill=\"none\" stroke-width=\"6\" stroke-dashoffset=\"0\" stroke-miterlimit=\"10\" d=\"M40 40c8.3-8.3 8.3-21.7 0-30s-21.7-8.3-30 0 -8.3 21.7 0 30\"><\/path><text class=\"rating-score__number\" content=\"\" text-anchor=\"middle\" transform=\"matrix(1 0 0 1 25 31.0837)\" data-auto=\"app-user-score\"><\/text><\/svg>\r\n      <\/div>\r\n    <\/div>\r\n    <div class=\"sc-card-program__row\">\r\n      <span class=\"sc-card-program__description\"><\/span>\r\n    <\/div>\r\n    <div class=\"sc-card-program__row\">\r\n      <img decoding=\"async\" class=\"sc-card-program__bigpic\" src=\"\" onerror=\"this.style.display='none'\">\r\n    <\/div>\r\n    <a class=\"sc-card-program__link track-link sc-card-program-internal\" href=\"https:\/\/gemini-google.en.softonic.com\/android\" target=\"_self\" rel=\"noopener noreferrer\"><\/a>\r\n  <\/div>\r\n<\/div>\n\n\n<p><strong>Another field where generative AI can help pilots is in summarizing complex technical documents. <\/strong>But, as Birnbaum pointed out, everything related to the pilot flying the plane is highly structured and regulated, so it will take some time before the airline launches something in this regard.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The United Airlines team is now considering where they can use the same generative AI technology to assist the company.<\/p>\n","protected":false},"author":9265,"featured_media":278942,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","wpcf-pageviews":1},"categories":[1015],"tags":[3885],"usertag":[],"vertical":[],"content-category":[],"class_list":["post-278940","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-inteligencia-artificial"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/posts\/278940","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/users\/9265"}],"replies":[{"embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/comments?post=278940"}],"version-history":[{"count":1,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/posts\/278940\/revisions"}],"predecessor-version":[{"id":313651,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/posts\/278940\/revisions\/313651"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/media\/278942"}],"wp:attachment":[{"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/media?parent=278940"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/categories?post=278940"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/tags?post=278940"},{"taxonomy":"usertag","embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/usertag?post=278940"},{"taxonomy":"vertical","embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/vertical?post=278940"},{"taxonomy":"content-category","embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/en\/wp-json\/wp\/v2\/content-category?post=278940"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}