{"id":50993,"date":"2013-09-26T20:53:43","date_gmt":"2013-09-26T18:53:43","guid":{"rendered":"http:\/\/onsoftware.en.softonic.com\/?p=50993"},"modified":"2025-07-02T01:08:34","modified_gmt":"2025-07-02T08:08:34","slug":"google-play-basics-part-4-how-to-fix-server-error-rpcs-5aec-0","status":"publish","type":"post","link":"https:\/\/cms-articles.softonic.io\/en\/google-play-basics-part-4-how-to-fix-server-error-rpcs-5aec-0\/","title":{"rendered":"Google Play Basics part 4: How to fix server error RPC:S-5:AEC-0"},"content":{"rendered":"

Google Play<\/strong><\/a> is a fantastic store for getting apps and games for your Android device, but it’s less than fantastic when something suddenly goes wrong<\/strong> and you get an error message saying ‘Error retrieving information from server [RCP:S-5:AEC-0]’<\/strong>.<\/p>\n

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What can you do to fix this error? It’s a system error that can be fixed with one simple and effective method<\/strong>: you have to remove your Google account on your phone or tablet and then re-add it. Here’s the our-step by-step guide on how to do that in part 4 of our Google Play Basics series<\/a><\/strong>.<\/p>\n

1. Go into your Google Account settings<\/strong><\/p>\n

Go to Settings, scroll down until you find the blue G icon (for Google), and click on it. Now select the Google account you want to delete. On our test phone, we added 3 accounts, but usually there\u2019s only one, so click on whichever account is yours. Click on it.<\/p>\n

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2. Remove your Google Account<\/strong><\/p>\n

Click on the icon with three dots in the upper right hand corner of the screen. You\u2019ll get a menu where one of the options will be to ‘Remove Account.’ Confirm that you really want to remove the account.<\/p>\n

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3. Re-add the Google Account <\/strong><\/p>\n

Enter Google Play and click on Add a Google Account<\/strong> to re-add the account onto your phone or tablet. Remember, the account hasn’t been deleted completely, just removed off of your device. In this case, click ‘Existing’ instead of ‘New’ account.<\/p>\n

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Follow the instructions on the screen. If you get lost somewhere, read our step by step tutorial on How to register a new account<\/a> in the Google Play Store.<\/strong><\/p>\n

If you forget the password for your account, check out the How to recover your password on Google Play<\/a> tutorial.<\/strong><\/p>\n

The RPC: S-5: AEC-0 error should now no longer pop up. Enter Google Play and download a new apps or game just to double check.<\/strong><\/p>\n

Do you have another way for fixing this server error? Let us know in the comments below.
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Read the other articles in our Google Play guide<\/a>:<\/strong><\/p>\n