{"id":198619,"date":"2019-08-27T11:18:29","date_gmt":"2019-08-27T11:18:29","guid":{"rendered":"http:\/\/sftarticles.wpenginepowered.com\/es\/?p=198619"},"modified":"2025-06-12T22:56:36","modified_gmt":"2025-06-12T20:56:36","slug":"app-store-reembolso-itunes","status":"publish","type":"post","link":"https:\/\/cms-articles.softonic.io\/es\/app-store-reembolso-itunes\/","title":{"rendered":"C\u00f3mo conseguir un reembolso de la App Store e iTunes"},"content":{"rendered":"<p>En ocasiones compramos aplicaciones a trav\u00e9s de la <strong>App Store<\/strong> o <strong>iTunes<\/strong> y por desgracia \u00e9stas no son lo que esper\u00e1bamos. En este tipo de situaciones tenemos dos opciones: frustrarnos y borrar la aplicaci\u00f3n para no recordar nunca m\u00e1s tan funesta compra o simplemente <strong>solicitar un reembolso<\/strong> en la App Store y esperar a que Apple nos devuelva el dinero.<\/p>\n<div class=\"sc-card-program\">\r\n  <div class=\"sc-card-program__body\">\r\n    <div class=\"sc-card-program__row clearfix\">\r\n      <div class=\"sc-card-program__col-logo\">\r\n        <img decoding=\"async\" class=\"sc-card-program__img\" src=\"https:\/\/images.sftcdn.net\/images\/t_app-logo-l,f_auto,dpr_auto\/p\/c5cb6868-96bf-11e6-b1f3-00163ed833e7\/2047722692\/itunes-logo.png\" alt=\"iTunes\" width=\"100px\" height=\"100px\">\r\n      <\/div>\r\n      <div class=\"sc-card-program__col-title\">\r\n        <span class=\"sc-card-program__title\">iTunes<\/span>\r\n        <a class=\"sc-card-program__button sc-card-program-internal\" href=\"https:\/\/itunes.softonic.com\" target=\"_self\" rel=\"noopener noreferrer\">DESCARGAR<\/a>\r\n      <\/div>\r\n      <div class=\"sc-card-program__col-rating\">\r\n        <svg class=\"rating-score__content\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" x=\"0\" y=\"0\" viewbox=\"0 0 50 50\" enable-background=\"new 0 0 50 50\" xml:space=\"preserve\"><path class=\"rating-score__background rating-score--good\" fill=\"none\" stroke-width=\"6\" stroke-miterlimit=\"10\" d=\"M40 40c8.3-8.3 8.3-21.7 0-30s-21.7-8.3-30 0 -8.3 21.7 0 30\"><\/path><path class=\"rating-score__value rating-score__value--70\" fill=\"none\" stroke-width=\"6\" stroke-dashoffset=\"70\" stroke-miterlimit=\"10\" d=\"M40 40c8.3-8.3 8.3-21.7 0-30s-21.7-8.3-30 0 -8.3 21.7 0 30\"><\/path><text class=\"rating-score__number\" content=\"7\" text-anchor=\"middle\" transform=\"matrix(1 0 0 1 25 31.0837)\" data-auto=\"app-user-score\">7<\/text><\/svg>\r\n      <\/div>\r\n    <\/div>\r\n    <div class=\"sc-card-program__row\">\r\n      <span class=\"sc-card-program__description\"><\/span>\r\n    <\/div>\r\n    <div class=\"sc-card-program__row\">\r\n      <img decoding=\"async\" class=\"sc-card-program__bigpic\" src=\"\" onerror=\"this.style.display='none'\">\r\n    <\/div>\r\n    <a class=\"sc-card-program__link track-link sc-card-program-internal\" href=\"https:\/\/itunes.softonic.com\" target=\"_self\" rel=\"noopener noreferrer\"><\/a>\r\n  <\/div>\r\n<\/div>\n<p>Pedir que te devuelvan el dinero por una compra realizada a trav\u00e9s de la App Store <strong>no es un proceso complicado<\/strong>. Para ello simplemente deberemos cumplir el requisito que el reembolso se solicite en el <strong>periodo de 90 d\u00edas<\/strong> desde su fecha de compra. Si este es el caso, no te preocupes, vas a poder recuperar tu dinero de forma r\u00e1pida y sencilla siguiendo estos paso:<\/p>\n<h2><strong>Paso 1: Accede a tu historial de compras<\/strong><\/h2>\n<h3><strong>Desde tu iPhone o iPad<\/strong><\/h3>\n<p>El primer paso a seguir para solicitar un reembolso es acceder a tu <strong>historial de compras de Apple<\/strong>. Si est\u00e1s utillizando un iPhone o iPad puedes llegar hasta \u00e9ste abriendo la <strong>App Store<\/strong> y, a continuaci\u00f3n, haciendo clic en tu <strong>ID de Apple<\/strong> (la encontrar\u00e1s al final de todo de la p\u00e1gina). Tras ello se abrir\u00e1 un men\u00fa desplegable donde deber\u00e1s pulsar en <strong>&#8220;Ver ID de Apple&#8221;<\/strong> y verificar tu identidad con tu contrase\u00f1a.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-198620\" src=\"https:\/\/articles-img.sftcdn.net\/sft\/articles\/auto-mapping-folder\/sites\/2\/2021\/06\/reembolso_app_store_1_ac1wdy.jpg\" alt=\"C\u00f3mo conseguir un reembolso de la App Store e iTunes\" width=\"292\" height=\"350\" \/><\/p>\n<p>Una vez hecho esto llegar\u00e1s a la ventana de configuraci\u00f3n de tu ID de Apple. Desliza la pantalla hacia abajo hasta que veas la opci\u00f3n <strong>&#8220;Historial de compras&#8221;<\/strong> y pulsa en ella.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-198622\" src=\"https:\/\/articles-img.sftcdn.net\/sft\/articles\/auto-mapping-folder\/sites\/2\/2021\/06\/reembolso_app_store_2_jp2j7r.jpg\" alt=\"C\u00f3mo conseguir un reembolso de la App Store e iTunes\" width=\"288\" height=\"350\" \/><\/p>\n<h3><strong>Desde un PC con iTunes<\/strong><\/h3>\n<p>Si est\u00e1s utilizando un PC o Mac con <strong>iTunes instalado<\/strong>, este paso se simplifica mucho. \u00danicamente necesitar\u00e1s pulsar en el <a href=\"https:\/\/finance-app.itunes.apple.com\/purchases\"><strong>siguiente enlace<\/strong><\/a> para llegar hasta tu historial de compras.<\/p>\n<p>En el caso de no tener iTunes instalado, puedes <strong>descargar su \u00faltima versi\u00f3n<\/strong> de forma r\u00e1pida y segura bajo estas l\u00edneas.<\/p>\n<ul>\n<li><strong>iTunes para PC<\/strong><\/li>\n<\/ul>\n<div class=\"sc-card-program\">\r\n  <div class=\"sc-card-program__body\">\r\n    <div class=\"sc-card-program__row clearfix\">\r\n      <div class=\"sc-card-program__col-logo\">\r\n        <img decoding=\"async\" class=\"sc-card-program__img\" src=\"https:\/\/images.sftcdn.net\/images\/t_app-logo-l,f_auto,dpr_auto\/p\/c5cb6868-96bf-11e6-b1f3-00163ed833e7\/2047722692\/itunes-logo.png\" alt=\"iTunes (PC)\" width=\"100px\" height=\"100px\">\r\n      <\/div>\r\n      <div class=\"sc-card-program__col-title\">\r\n        <span class=\"sc-card-program__title\">iTunes (PC)<\/span>\r\n        <a class=\"sc-card-program__button sc-card-program-internal\" href=\"https:\/\/itunes.softonic.com\" target=\"_self\" rel=\"noopener noreferrer\">DESCARGAR<\/a>\r\n      <\/div>\r\n      <div class=\"sc-card-program__col-rating\">\r\n        <svg class=\"rating-score__content\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" x=\"0\" y=\"0\" viewbox=\"0 0 50 50\" enable-background=\"new 0 0 50 50\" xml:space=\"preserve\"><path class=\"rating-score__background rating-score--good\" fill=\"none\" stroke-width=\"6\" stroke-miterlimit=\"10\" d=\"M40 40c8.3-8.3 8.3-21.7 0-30s-21.7-8.3-30 0 -8.3 21.7 0 30\"><\/path><path class=\"rating-score__value rating-score__value--70\" fill=\"none\" stroke-width=\"6\" stroke-dashoffset=\"70\" stroke-miterlimit=\"10\" d=\"M40 40c8.3-8.3 8.3-21.7 0-30s-21.7-8.3-30 0 -8.3 21.7 0 30\"><\/path><text class=\"rating-score__number\" content=\"7\" text-anchor=\"middle\" transform=\"matrix(1 0 0 1 25 31.0837)\" data-auto=\"app-user-score\">7<\/text><\/svg>\r\n      <\/div>\r\n    <\/div>\r\n    <div class=\"sc-card-program__row\">\r\n      <span class=\"sc-card-program__description\"><\/span>\r\n    <\/div>\r\n    <div class=\"sc-card-program__row\">\r\n      <img decoding=\"async\" class=\"sc-card-program__bigpic\" src=\"\" onerror=\"this.style.display='none'\">\r\n    <\/div>\r\n    <a class=\"sc-card-program__link track-link sc-card-program-internal\" href=\"https:\/\/itunes.softonic.com\" target=\"_self\" rel=\"noopener noreferrer\"><\/a>\r\n  <\/div>\r\n<\/div>\n<ul>\n<li><strong>iTunes para Mac<\/strong><\/li>\n<\/ul>\n<div class=\"sc-card-program\">\r\n  <div class=\"sc-card-program__body\">\r\n    <div class=\"sc-card-program__row clearfix\">\r\n      <div class=\"sc-card-program__col-logo\">\r\n        <img decoding=\"async\" class=\"sc-card-program__img\" src=\"https:\/\/images.sftcdn.net\/images\/t_app-logo-l,f_auto,dpr_auto\/p\/c696d820-96da-11e6-8dd8-00163ec9f5fa\/3563005294\/itunes-logo.png\" alt=\"iTunes (Mac)\" width=\"100px\" height=\"100px\">\r\n      <\/div>\r\n      <div class=\"sc-card-program__col-title\">\r\n        <span class=\"sc-card-program__title\">iTunes (Mac)<\/span>\r\n        <a class=\"sc-card-program__button sc-card-program-internal\" href=\"https:\/\/itunes.softonic.com\/mac\" target=\"_self\" rel=\"noopener noreferrer\">DESCARGAR<\/a>\r\n      <\/div>\r\n      <div class=\"sc-card-program__col-rating\">\r\n        <svg class=\"rating-score__content\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" x=\"0\" y=\"0\" viewbox=\"0 0 50 50\" enable-background=\"new 0 0 50 50\" xml:space=\"preserve\"><path class=\"rating-score__background rating-score--good\" fill=\"none\" stroke-width=\"6\" stroke-miterlimit=\"10\" d=\"M40 40c8.3-8.3 8.3-21.7 0-30s-21.7-8.3-30 0 -8.3 21.7 0 30\"><\/path><path class=\"rating-score__value rating-score__value--70\" fill=\"none\" stroke-width=\"6\" stroke-dashoffset=\"70\" stroke-miterlimit=\"10\" d=\"M40 40c8.3-8.3 8.3-21.7 0-30s-21.7-8.3-30 0 -8.3 21.7 0 30\"><\/path><text class=\"rating-score__number\" content=\"7\" text-anchor=\"middle\" transform=\"matrix(1 0 0 1 25 31.0837)\" data-auto=\"app-user-score\">7<\/text><\/svg>\r\n      <\/div>\r\n    <\/div>\r\n    <div class=\"sc-card-program__row\">\r\n      <span class=\"sc-card-program__description\"><\/span>\r\n    <\/div>\r\n    <div class=\"sc-card-program__row\">\r\n      <img decoding=\"async\" class=\"sc-card-program__bigpic\" src=\"\" onerror=\"this.style.display='none'\">\r\n    <\/div>\r\n    <a class=\"sc-card-program__link track-link sc-card-program-internal\" href=\"https:\/\/itunes.softonic.com\/mac\" target=\"_self\" rel=\"noopener noreferrer\"><\/a>\r\n  <\/div>\r\n<\/div>\n<h3><strong>Desde un PC sin iTunes<\/strong><\/h3>\n<p>El proceso para solicitar un reembolso desde tu navegador es muy r\u00e1pido. Simplemente<strong><a href=\"https:\/\/reportaproblem.apple.com\/?s=6\"> visita esta p\u00e1gina web<\/a><\/strong> y verifica tu <strong>Apple ID<\/strong>. Esto te llevar\u00e1 directamente a tu historial de compras.<\/p>\n<h2><strong>Paso 2: Localiza la app de la que quieres solicitar el reembolso<\/strong><\/h2>\n<p>Desde tu historial de compras busca la aplicaci\u00f3n que te arrepientes haber comprado. Si est\u00e1s utilizando tu <strong>iPhone<\/strong> o <strong>iPad<\/strong>, pulsa en el bot\u00f3n <strong>&#8220;&gt;&#8221;<\/strong>\u00a0junto al total facturado\u00a0para acceder a los detalles de tu pedido.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-198627\" src=\"https:\/\/articles-img.sftcdn.net\/sft\/articles\/auto-mapping-folder\/sites\/2\/2021\/06\/reembolso_app_store_3_ar59qf.jpg\" alt=\"C\u00f3mo conseguir un reembolso de la App Store e iTunes\" width=\"269\" height=\"421\" \/><\/p>\n<p>Si por el contrario est\u00e1s utilizando <strong>iTunes<\/strong>, pulsa en el bot\u00f3n &#8220;<strong>M\u00e1s&#8221;<\/strong> que encontrar\u00e1s bajo el precio que pagaste por el art\u00edculo.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-198629\" src=\"https:\/\/articles-img.sftcdn.net\/sft\/articles\/auto-mapping-folder\/sites\/2\/2021\/06\/reembolso_app_store_4_g5ssnb.jpg\" alt=\"C\u00f3mo conseguir un reembolso de la App Store e iTunes\" width=\"541\" height=\"320\" \/><\/p>\n<p>Finalmente si est\u00e1s solicitando tu reembolso desde el <strong>navegador<\/strong>, simplemente pulsa en el bot\u00f3n <strong>&#8220;Se\u00f1alar&#8221;<\/strong>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-198631\" src=\"https:\/\/articles-img.sftcdn.net\/sft\/articles\/auto-mapping-folder\/sites\/2\/2021\/06\/reembolso_app_store_5_abu6nr.jpg\" alt=\"C\u00f3mo conseguir un reembolso de la App Store e iTunes\" width=\"550\" height=\"333\" \/><\/p>\n<h2><strong>Paso 3: Solicita tu reembolso<\/strong><\/h2>\n<p>Una vez en la pantalla con los detalles de tu pedido, pulsa sobre la aplicaci\u00f3n. Esto te llevar\u00e1 a una nueva ventana donde deber\u00e1s pulsar en la opci\u00f3n <strong>&#8220;Se\u00f1alar un problema&#8221;<\/strong>. Si no ves esta opci\u00f3n, es probable que ya hayan pasado los <strong>90 d\u00edas de margen<\/strong> que tienes para solicitar el reembolso.<\/p>\n<p>A continuaci\u00f3n tu navegador web se abrir\u00e1 y Apple solicitar\u00e1 que se\u00f1ales qu\u00e9<strong> problema tienes con la aplicaci\u00f3n<\/strong>. Selecciona la opci\u00f3n que m\u00e1s se ajuste a tu experiencia con la app y escribe las razones por las cuales solicitas el reembolso en la caja que aparece en pantalla. Una vez hecho esto pulsa en el bot\u00f3n <strong>&#8220;Enviar&#8221;<\/strong>.<\/p>\n<h2><strong>\u00bfCu\u00e1nto tiempo tarda Apple en ofrecer el reembolso?<\/strong><\/h2>\n<p>Tras solicitar tu reembolso, Apple se pondr\u00e1 en contacto contigo en aproximadamente <strong>48 horas<\/strong>. Normalmente si has explicado tu problema correctamente y no est\u00e1s abusando de este servicio, tendr\u00e1s tu reembolso sin problema alguno.<\/p>\n<p>Esperamos que esta peque\u00f1a gu\u00eda os sirva de ayuda para solicitar <strong>reembolsos a trav\u00e9s de la App Store<\/strong> de Apple.<\/p>\n<div class=\"sc-card-starred-link\">\r\n  <div class=\"sc-card-starred-link__body\">\r\n    <div class=\"sc-card-starred-link__row clearfix\">\r\n      <div class=\"sc-card-starred-link__col-logo\">\r\n        <img decoding=\"async\" class=\"sc-card-starred-link__img\" src=\"https:\/\/articles-img.sftcdn.net\/image\/upload\/v1566477805\/reembolso_google_play_1_x0bz8q.jpg\" width=\"100px\" height=\"100px\">\r\n      <\/div>\r\n      <div class=\"sc-card-starred-link__col-title\">\r\n        <p class=\"sc-card-starred-link__title\">Google Play Store: C\u00f3mo pedir un reembolso y recuperar tu dinero<\/p>\r\n        <a class=\"sc-card-starred-link__button\" href=\"https:\/\/www.softonic.com\/articulos\/google-play-store-reembolso-app\" target=\"_blank\" rel=\"noopener noreferrer sponsored\">LEE M\u00c1S<\/a>\r\n      <\/div>\r\n    <\/div>\r\n    <a class=\"sc-card-starred-link__link\" href=\"https:\/\/www.softonic.com\/articulos\/google-play-store-reembolso-app\" target=\"_blank\" rel=\"noopener noreferrer sponsored\"><\/a>\r\n  <\/div>\r\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>En ocasiones compramos aplicaciones a trav\u00e9s de la App Store o iTunes y por desgracia \u00e9stas no son lo que esper\u00e1bamos. En este tipo de situaciones tenemos dos opciones: frustrarnos y borrar la aplicaci\u00f3n para no recordar nunca m\u00e1s tan funesta compra o simplemente solicitar un reembolso en la App Store y esperar a que &hellip; <a href=\"https:\/\/cms-articles.softonic.io\/es\/app-store-reembolso-itunes\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;C\u00f3mo conseguir un reembolso de la App Store e iTunes&#8221;<\/span><\/a><\/p>\n","protected":false},"author":1051,"featured_media":198633,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","wpcf-pageviews":1},"categories":[9706],"tags":[9497,9789,9387,9403,9572,9400,9359],"usertag":[],"vertical":[],"content-category":[],"class_list":["post-198619","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-how-to","tag-app-store","tag-app-subdomain-redirectionitunes","tag-apple","tag-ios","tag-itunes","tag-windows","tag-windows-10"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO 5.0.4 - aioseo.com -->\n\t<meta name=\"description\" content=\"Descubre c\u00f3mo conseguir de una forma r\u00e1pida un reembolso de cualquier aplicaci\u00f3n o producto que hayas comprado a trav\u00e9s de la App Store de Apple o iTunes.\" \/>\n\t<meta name=\"robots\" content=\"noindex, nofollow, max-image-preview:large\" \/>\n\t<meta name=\"author\" content=\"Mireia Fern\u00e1ndez\"\/>\n\t<link rel=\"canonical\" href=\"https:\/\/cms-articles.softonic.io\/es\/app-store-reembolso-itunes\/\" \/>\n\t\t<meta name=\"generator\" content=\"All in One SEO (AIOSEO) 5.0.4\" \/>\n\t\t<meta property=\"og:locale\" content=\"es_ES\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Softonic Spain - Just another Softonic Sites site\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"C\u00f3mo conseguir un reembolso de la App Store e iTunes - Softonic Spain\" \/>\n\t\t<meta property=\"og:description\" content=\"Descubre c\u00f3mo conseguir de una forma r\u00e1pida un reembolso de cualquier aplicaci\u00f3n o producto que hayas comprado a trav\u00e9s de la App Store de Apple o iTunes.\" \/>\n\t\t<meta property=\"og:url\" content=\"https:\/\/cms-articles.softonic.io\/es\/app-store-reembolso-itunes\/\" \/>\n\t\t<meta property=\"article:published_time\" 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