{"id":326739,"date":"2024-02-23T08:41:23","date_gmt":"2024-02-23T07:41:23","guid":{"rendered":"https:\/\/sftarticles.wpenginepowered.com\/es\/?p=326739"},"modified":"2024-08-08T19:03:40","modified_gmt":"2024-08-08T17:03:40","slug":"ask-apple-support","status":"publish","type":"post","link":"https:\/\/cms-articles.softonic.io\/es\/ask-apple-support\/","title":{"rendered":"La IA llega al soporte t\u00e9cnico: Apple estar\u00eda probando &#8220;Ask&#8221;"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Apple estar\u00eda probando un importante cambio en su servicio de atenci\u00f3n al cliente: una nueva <strong>herramienta de inteligencia artificial generativa, similar a ChatGPT, denominada &#8220;Ask&#8221;<\/strong>. Un avance que promete agilizar la asistencia t\u00e9cnica al ofrecer respuestas autom\u00e1ticas a las consultas de los usuarios, bas\u00e1ndose en la vasta base de conocimientos internos de la empresa.<\/p>\n\n\n<div class=\"sc-card-program\">\r\n  <div class=\"sc-card-program__body\">\r\n    <div class=\"sc-card-program__row clearfix\">\r\n      <div class=\"sc-card-program__col-logo\">\r\n        <img decoding=\"async\" class=\"sc-card-program__img\" src=\"https:\/\/images.sftcdn.net\/images\/t_app-icon-m\/p\/952ecafe-c8f3-11e6-99be-00163ed833e7\/3724861761\/apple-support-logo\" alt=\"Apple Support\" width=\"100px\" height=\"100px\">\r\n      <\/div>\r\n      <div class=\"sc-card-program__col-title\">\r\n        <span class=\"sc-card-program__title\">Apple Support<\/span>\r\n        <a class=\"sc-card-program__button sc-card-program-internal\" href=\"https:\/\/apple-support.softonic.com\/iphone\" target=\"_self\" rel=\"noopener noreferrer\">Descargar<\/a>\r\n      <\/div>\r\n      <div class=\"sc-card-program__col-rating\">\r\n        <svg class=\"rating-score__content\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" x=\"0\" y=\"0\" viewbox=\"0 0 50 50\" enable-background=\"new 0 0 50 50\" xml:space=\"preserve\"><path class=\"rating-score__background rating-score--good\" fill=\"none\" stroke-width=\"6\" stroke-miterlimit=\"10\" d=\"M40 40c8.3-8.3 8.3-21.7 0-30s-21.7-8.3-30 0 -8.3 21.7 0 30\"><\/path><path class=\"rating-score__value rating-score__value--0\" fill=\"none\" stroke-width=\"6\" stroke-dashoffset=\"0\" stroke-miterlimit=\"10\" d=\"M40 40c8.3-8.3 8.3-21.7 0-30s-21.7-8.3-30 0 -8.3 21.7 0 30\"><\/path><text class=\"rating-score__number\" content=\"\" text-anchor=\"middle\" transform=\"matrix(1 0 0 1 25 31.0837)\" data-auto=\"app-user-score\"><\/text><\/svg>\r\n      <\/div>\r\n    <\/div>\r\n    <div class=\"sc-card-program__row\">\r\n      <span class=\"sc-card-program__description\"><\/span>\r\n    <\/div>\r\n    <div class=\"sc-card-program__row\">\r\n      <img decoding=\"async\" class=\"sc-card-program__bigpic\" src=\"\" onerror=\"this.style.display='none'\">\r\n    <\/div>\r\n    <a class=\"sc-card-program__link track-link sc-card-program-internal\" href=\"https:\/\/apple-support.softonic.com\/iphone\" target=\"_self\" rel=\"noopener noreferrer\"><\/a>\r\n  <\/div>\r\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Una herramienta mucho m\u00e1s vers\u00e1til que las b\u00fasquedas tradicionales<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Tal como <a href=\"https:\/\/www.macrumors.com\/2024\/02\/22\/applecare-advisors-testing-new-ask-tool\/\" target=\"_blank\" rel=\"noopener nofollow\" title=\"\">recogen en MacRumors<\/a>, la compa\u00f1\u00eda habr\u00eda iniciado un programa piloto que otorga a un <strong>peque\u00f1o grupo de asesores de AppleCare el acceso a &#8220;Ask&#8221;<\/strong>, permiti\u00e9ndoles obtener respuestas autom\u00e1ticas a las preguntas t\u00e9cnicas recibidas de los clientes. Hasta donde sabemos, los asesores pueden calificar las respuestas generadas como &#8220;\u00fatiles&#8221; o &#8220;no \u00fatiles&#8221;, adem\u00e1s de tener la posibilidad de realizar hasta cinco preguntas de seguimiento por tema, con lo que el sistema va perfilando cada vez m\u00e1s su respuesta y, entendemos, Apple entrena los modelos que lo alimentan.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"The Underdogs | Apple at Work\" width=\"840\" height=\"473\" src=\"https:\/\/www.youtube.com\/embed\/G9TdA8d5aaU?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Al parecer, Apple recomienda a los asesores participantes priorizar el uso de &#8220;Ask&#8221; antes de recurrir a m\u00e9todos de b\u00fasqueda tradicionales o consultar a un asesor s\u00e9nior. La compa\u00f1\u00eda, quiere poner de relieve la <strong>utilidad de la herramienta para abordar problemas complejos o desconocidos<\/strong>. Algo que consigue gracias a su integraci\u00f3n con la base de conocimientos interna de Apple, lo que garantiza que las respuestas sean correctas, pr\u00e1cticas y, sobre todo, comprobables directamente en caso de duda.<\/p>\n\n\n<div class=\"sc-card-program\">\r\n  <div class=\"sc-card-program__body\">\r\n    <div class=\"sc-card-program__row clearfix\">\r\n      <div class=\"sc-card-program__col-logo\">\r\n        <img decoding=\"async\" class=\"sc-card-program__img\" src=\"https:\/\/images.sftcdn.net\/images\/t_app-icon-m\/p\/952ecafe-c8f3-11e6-99be-00163ed833e7\/3724861761\/apple-support-logo\" alt=\"Apple Support\" width=\"100px\" height=\"100px\">\r\n      <\/div>\r\n      <div class=\"sc-card-program__col-title\">\r\n        <span class=\"sc-card-program__title\">Apple Support<\/span>\r\n        <a class=\"sc-card-program__button sc-card-program-internal\" href=\"https:\/\/apple-support.softonic.com\/iphone\" target=\"_self\" rel=\"noopener noreferrer\">Descargar<\/a>\r\n      <\/div>\r\n      <div class=\"sc-card-program__col-rating\">\r\n        <svg class=\"rating-score__content\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" x=\"0\" y=\"0\" viewbox=\"0 0 50 50\" enable-background=\"new 0 0 50 50\" xml:space=\"preserve\"><path class=\"rating-score__background rating-score--good\" fill=\"none\" stroke-width=\"6\" stroke-miterlimit=\"10\" d=\"M40 40c8.3-8.3 8.3-21.7 0-30s-21.7-8.3-30 0 -8.3 21.7 0 30\"><\/path><path class=\"rating-score__value rating-score__value--0\" fill=\"none\" stroke-width=\"6\" stroke-dashoffset=\"0\" stroke-miterlimit=\"10\" d=\"M40 40c8.3-8.3 8.3-21.7 0-30s-21.7-8.3-30 0 -8.3 21.7 0 30\"><\/path><text class=\"rating-score__number\" content=\"\" text-anchor=\"middle\" transform=\"matrix(1 0 0 1 25 31.0837)\" data-auto=\"app-user-score\"><\/text><\/svg>\r\n      <\/div>\r\n    <\/div>\r\n    <div class=\"sc-card-program__row\">\r\n      <span class=\"sc-card-program__description\"><\/span>\r\n    <\/div>\r\n    <div class=\"sc-card-program__row\">\r\n      <img decoding=\"async\" class=\"sc-card-program__bigpic\" src=\"\" onerror=\"this.style.display='none'\">\r\n    <\/div>\r\n    <a class=\"sc-card-program__link track-link sc-card-program-internal\" href=\"https:\/\/apple-support.softonic.com\/iphone\" target=\"_self\" rel=\"noopener noreferrer\"><\/a>\r\n  <\/div>\r\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Este movimiento hacia la IA se enmarca dentro de una tendencia m\u00e1s amplia de Apple de incorporar esta tecnolog\u00eda en sus operaciones. Esperamos que <a href=\"https:\/\/www.softonic.com\/articulos\/ios-18-actualizacion-historia-iphone\/\">iOS 18<\/a>, que se anunciar\u00e1 en la <a href=\"https:\/\/www.softonic.com\/articulos\/wwdc-que-es\">WWDC<\/a> de este mes de junio y se lanzar\u00e1 en septiembre, incluya numerosas funciones de IA generativa en aplicaciones como <a href=\"https:\/\/www.softonic.com\/articulos\/siri-iphone\">Siri<\/a>, Spotlight, Mensajes, Salud, N\u00fameros, P\u00e1ginas y Keynote. Entre tanto, desconocemos si &#8220;Ask&#8221; llegar\u00e1 al gran p\u00fablico, lo que est\u00e1 claro es que la asistencia t\u00e9cnica tendr\u00e1 cada vez m\u00e1s herramientas para resolver cualquier duda.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Este movimiento hacia la IA se enmarca dentro de una tendencia m\u00e1s amplia de Apple de incorporar esta tecnolog\u00eda en sus operaciones.<\/p>\n","protected":false},"author":9262,"featured_media":326740,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":"","wpcf-pageviews":1},"categories":[9317],"tags":[],"usertag":[],"vertical":[],"content-category":[],"class_list":["post-326739","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"aioseo_notices":[],"_links":{"self":[{"href":"https:\/\/cms-articles.softonic.io\/es\/wp-json\/wp\/v2\/posts\/326739","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cms-articles.softonic.io\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cms-articles.softonic.io\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/es\/wp-json\/wp\/v2\/users\/9262"}],"replies":[{"embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/es\/wp-json\/wp\/v2\/comments?post=326739"}],"version-history":[{"count":0,"href":"https:\/\/cms-articles.softonic.io\/es\/wp-json\/wp\/v2\/posts\/326739\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/es\/wp-json\/wp\/v2\/media\/326740"}],"wp:attachment":[{"href":"https:\/\/cms-articles.softonic.io\/es\/wp-json\/wp\/v2\/media?parent=326739"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/es\/wp-json\/wp\/v2\/categories?post=326739"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/es\/wp-json\/wp\/v2\/tags?post=326739"},{"taxonomy":"usertag","embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/es\/wp-json\/wp\/v2\/usertag?post=326739"},{"taxonomy":"vertical","embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/es\/wp-json\/wp\/v2\/vertical?post=326739"},{"taxonomy":"content-category","embeddable":true,"href":"https:\/\/cms-articles.softonic.io\/es\/wp-json\/wp\/v2\/content-category?post=326739"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}