Tag: Courses

Good salary, high demand, low competition – these are some of the many reasons you should choose Data Science as your career path.

Although a relatively new field, demand for Data Scientists is expected to soar 28% by 2020, according to IBM.

With big data transforming businesses and driving growth, Alison offers a range of courses to help you enter and progress in this booming career path.

Specialisation #1 Data Science

Introduction to Data Science Start Learning for Free

Working with Data Start Learning for Free

Visualising Data and Exploring Models Start Learning for Free

Regression and Cluster Models Start Learning for Free

Specialisation #2 Data Analysis

Introduction to Machine Learning Start Learning for Free

Mining and Analysis of Big Data Start Learning for Free

Specialisation #3 R Programming

Introduction to R for Data Science Start Learning for Free

R for Data Analysis Start Learning for Free

Specialisation #4 Google Analytics

Google Analytics Start Learning for Free

Understanding Data Analysis and Reports in Google Analytics Start Learning for Free

In one of the fastest-growing industries, Customer Service professionals are creative problem-solvers, customer genies and the face of the organisation. With a projected 10% increase in job growth over the next 10 years, Customer Service is not only a flourishing industry, but also a rich and rewarding career path with endless possibilities.

Feeling inspired? Whether you’re looking to sharpen your customer service skills, or starting fresh on this journey, Alison offers a wide range of courses to help you build the foundational skills you need to give you the “Happy to Help” edge!

Specialisation #1 Customer Service Training

Customer Service Training Start Learning

This course from Alison introduces the basic concepts of customer service and dives into effective customer service techniques and practices. It will benefit anyone who deals directly with a business or organization’s customers.

Diploma in Customer Service Start Learning

Providing excellent customer service is essential to the long-term viability of every business, and this Diploma course explains the techniques used to turn one-time customers into life-long customers.

Specialisation #2 Managing Customers

Managing Customers Using Technology Start Learning

The course begins by introducing you to Customer Relationship Management (CRM) fundamentals and why the customer must be at the centre of any business. You will learn about the four stages of CRM and what is involved in each of the stages.

Customer Relationship Management in Business Services Start Learning

The course begins by showing you how fluctuating demand from customers for a service can be addressed by businesses by managing capacity within the service process they offer to their customers. You will then learn how businesses can use marketing elements to shape demand patterns for a service.

Specialisation #3 Communication Skills

Diploma in Business Communication Skills Start Learning

The course introduces the principles of written communication. You will learn that preparation is key for successful writing and will allow you express your thoughts in a clear, concise and efficient manner. You will learn about writing styles, how to use a planning checklist for business writing, and which writing style is most appropriate for business communication.

Diploma in Communication Skills Start Learning

Learn about the art of communication, perception, group dynamics, and persuasion by studying the course Diploma in Communication Skills. The course will look at the impact which these soft skills can have upon your daily life if used effectively.

Customer Service not for you?

Check out the Top 10 careers in 2018 to find your dream career!

Best Courses

Music Theory: Melody and Harmony Study Now - FREE

This course, Music Theory: Melody and Harmony, teaches you how to identify the different chords in a melody and the development of notes and musical scales. You’ll also learn about major and minor scales, cadences and sequences, chord progressions, and harmony and bass patterns. You’ll learn all of the above while listening to Mozart and Wagner, but also some of the best blues and rock ‘n’ roll music around. This course is beginner friendly but, as it is Alison’s second Music Theory course, it is recommended to complete Music Theory: Instruments and Rhythm before starting on Melody and Harmony.

Diploma in Workplace Safety and Health - Revised 2017 Study Now- FREE

Modern businesses and organizations implement workplace health and policies to ensure compliance with legislation, promote employee well-being, and foster a productive work environment. The Diploma in Workplace Safety and Health course begins by introducing you to behavior-based safety, where supervisors and managers will learn how to develop a culture of safety among employees by influencing their behavior towards safe working practices. You will also learn how to recognize the signs of drug use and how to implement workplace policies to maintain a drug-free workplace.

Diploma in Children's Studies - Revised 2017 Study Now- FREE

Today children are studied as complete individuals in their own right and are considered to be separate and distinct from adults. The course Diploma in Children's Studies is multi-disciplinary, covering developmental, psychological, familial and sociological aspects of children's studies. The course begins by describing why children from birth to the age of 18 are now considered, academically, to represent a distinct sociological and cultural class. It also reviews the psychological development of children and how they learn.

Popular certificates courses this week

Leadership Skills in Business Study Now- FREE

Successful entrepreneurs need more than business ideas; they need to be good leaders. This course from Alison reviews the essential leadership skills an entrepreneur or business person needs. These skills include the knowledge and understanding of how to organize your company, how to select your business team, how to manage your business team, and how you should behave as a business professional. All great entrepreneurs and business people gain this knowledge and understanding early in their career, and by studying this course, you can gain the knowledge and understanding to acquire these skills also.

Introduction to Teaching English as a Second Language Study Now- FREE

English is the international language of business and opens up many opportunities to non-native speakers. Teaching English as a Second Language (TESL) instructors, provide a valuable service to immigrants in English-speaking countries. This course introduces the essential learning theories and practices needed to be a TESL instructor. The course details the needs of adult ESL learners, the learning styles of students, and how to facilitate intercultural communication in the classroom

Accounting - Measuring and Reporting Inventory Study Now- FREE

Merchandising retailers and wholesalers use inventory costs to calculate the cost of goods sold as these are a major expense affecting net income and the balance sheet. In this accounting course, learners are brought step-by-step through this process from the physical counting of goods to the inclusion of costs such as transport or insurance, to the calculation on the value of the goods thereby connecting the cost of goods through to retained earnings and the balance sheet.

Popular diploma courses this week

Diploma in business and legal studies Study Now- FREE

Diploma in business and legal studies Alison's Diploma in Business and Legal Studies course covers key topics in business and law such as corporate management, human resources, operations management, accounting, types of law, how laws are created, the adversary system, and legal procedures. This online business course offered by Alison is ideal for those who want to gain comprehensive knowledge and understanding of business and legal systems. Having this knowledge will greatly improve your career prospects.

Diploma in change management Study Now- FREE

The course Diploma in Change Management will help you develop the skills necessary to play an active and effective role within an organization that is going through a period of change. With increased competition and technological advancements, businesses need to be able to change the way they provide their services in accordance with their customers' demands. Should they fail to do so, they face the real risk of losing customers and even going out of business.

Diploma in public relations Study Now- FREE

Learn about the practices and theories relevant to the field of public relations by studying the course Diploma in Public Relations. You will study relevant case studies throughout the course as examples of these theories in practice. This diploma course begins by walking you through the basics of public relations, including the historical origins of the PR field. You will also learn about the importance of strategic public relations practices.

Hello, Hola, Bonjour, Ni Hao!
Your next vacation to France, a new job that requires a bit of Spanish, or a new career path that will need foreign language skills – in today’s world learning a new language can be both helpful and valuable.

Broadening your career opportunities, climbing the corporate ladder, or just discovering a new culture, are just some of the benefits of learning a new language.

Open the door to endless possibilities by mastering a new language today.

Japanese Language: Introduction to Japanese Scripts Enroll Now for free

The free online course Introduction to Japanese Scripts introduces the Japanese language, how the scripts developed, and how to use them. In this course, you will learn the basic pronunciation of Japanese scripts as well as how to write the language.

Diploma in French Language Studies Enroll Now for free

Learn to speak and write basic French The Diploma in French Language Studies course is for anyone who wants to learn to speak and write basic French. Learn how to greet people, introduce yourself, talk about your home, and about core French language skills such as understanding numbers, time, dates, and the weather. The Diploma in French Language Studies course offers you a huge amount of resources to help you describe all aspects of your life from applying for jobs to paying your bills and going shopping. On top of that, all participants have access to relevant grammar reference resources.

Diploma in Basic German Language Studies Enroll Now for free

On The Diploma in Basic German Language Studies course, you will learn German conversational skills and gain the confidence to talk to and listen to native German speakers in a wide variety of situations. Using text and audio, this course lays down the foundations of the spoken language by introducing learners proper pronunciation of words and the use of phrases and sentences that will help you communicate with 120 million German speakers in over 20 countries

The world is full of rich cultures and languages, and you can gain a foothold in many of them with Alison courses. From Arabic to Hindi through Swedish and Chinese, Alison courses can help you communicate effectively with people all around the world.

If you already have a basic grasp of a language why not ty one of Alison’s specialized language courses like English for Tourism or Basic Chinese – Introduction to Social and Leisure Activities.

Check out Alison’s extensive list of language courses now. It is the perfect place to start if you’re looking for adventure.

Optimise your language skills with Alison’s 1000+ hours of interactive courses in English, Spanish, French, Arabic and more.

Study Now

Looking to start a new course but don’t know which to choose? Here are the top 5 most popular courses among Alison’s 11-million-strong worldwide learning community.

TOP 1: Introduction to Conversational English Enroll Now

In this English grammar course provided by Alison, the basics of conversational English are covered, such as what you might say when you meet people for the first time and how to talk to people and make new friends.This English grammar course allows you to practice simple conversational techniques that will give you confidence when meeting and greeting people using the English language as well as reviewing basic auxiliary verbs, main verbs, adjectives and open questions.

TOP 2: Diploma in Project Management - Revised 2017 Enroll Now

Boost your Project Management skills and techniques. Project management skills and expertise are in great demand internationally, and you can improve your project management skills and techniques, and enhance your career prospects by studying Alison's Diploma in Project Management course.

TOP 3: Touch Typing Training Enroll Now

Learn to type accurately and increase your speed. Touch typing is a skill that will serve you for a lifetime. Develop your keyboard skills and save yourself hours with this free online course from Alison, which will improve your typing speed and accuracy.

TOP 4: Diploma in Basic English Grammar - Revised 2017 Enroll Now

Understanding and using grammar correctly is key to communicating effectively in any language. The Diploma in Basic English Grammar - Revised 2017 will improve your understanding of English grammar and help you to apply it more effectively to both written and spoken English.

TOP 5: Basic French Language Skills For Everyday Life - Revised 2017 Enroll Now

French is a very popular second language to learn as it is spoken by millions of people in many countries around the world. Alison's Basic French Language Skills course is a series of engaging video lessons for beginners that introduces the learner to basic French vocabulary and grammar.

Communication is a critical skill for keeping team members up-to-date, and winning the support of key stakeholders, but which communication skills make all the difference?

Here are 5 free courses to help you make a leap in your career.

Introduction to Communication Skills Study Now

Introduction to Communication Skills will guide you through the basic rules which governs the communication in your everyday life. The course will look at how you interact with those around you, and help you to be more effective communicator.

Communication Skills - Perception and Nonverbal Communication Study Now

Communication Skills - Perception and Nonverbal Communication is a course that will help you understand how you view and hear the world around you. You will also explore nonverbal communication skills to help you become a more effective communicator.

Communication Skills – Group Work and Networking Study Now

Gain a better understanding of the most effective ways to work in a group, including theories on group dynamics by studying the course Communication Skills - Group Work and Networking. The course will look at how you deal with conflict, and how you network.

Communication Skills - Persuasion and Motivation Study Now

Communication Skills - Persuasion and Motivation is a course that will introduce you to the art of persuasion, and motivation techniques for both yourself and others. The course will look at how persuasion impacts our daily lives, and discusses the differences between persuasion and manipulation. The course will also guide you through motivation theories.

Diploma in Communication Skills Study Now

Learn about the art of communication, perception, group dynamics, and persuasion by studying the course Diploma in Communication Skills. The course will look at the impact which these soft skills can have upon your daily life if used effectively.