The use of polite words like “please” and “thank you” when interacting with artificial intelligence models, such as ChatGPT, could have a significant impact on the operating costs of these platforms.
It is estimated that these costs exceed millions of dollars annually, something that has been emphasized by Sam Altman, CEO of OpenAI, who stated that the spending is worth it.
According to a study conducted by Future Publishing, more than 55% of respondents in the United States and the United Kingdom stated that they consistently use polite language when interacting with AI, an increase from the 49% in previous surveys.
A survey reveals that 55% prefer polite interactions with AI
These data suggest that courtesy in communication is not only a reflection of human values, but it also significantly improves the quality of the responses obtained.
Courteous interactions tend to generate more detailed and personalized responses. For example, asking for help deciding between pizza and tacos results in more elaborate answers when a friendly tone is used.
In contrast, neutral queries provide more direct and less personalized responses. This phenomenon demonstrates that using kind language can foster a smoother and more pleasant conversation with these tools, resembling human interaction.
However, although the results are favorable in promoting a human approach, the question also arises about the necessity of always being polite. For those seeking quick and direct answers, forgoing manners can add benefits in terms of efficiency.
Despite this, many continue to prefer the personalization that offers a warmer communication, which reinforces the importance of maintaining a human touch in interaction with AI.