Microsoft's AI comes to your console: here's how you can take advantage of it on your Xbox

Microsoft has been testing a new AI-based Xbox chatbot, and now Xbox insiders can try it for the first time. This is the natural step for a company that is betting everything on AI. Earlier this year, we talked about the existence of this new “Xbox Virtual Support Agent,” and now Microsoft says it is designed “to help Xbox players more efficiently resolve their game-related support issues.” In other words, it aims to be a technical assistant. Xbox insiders in the U.S. can start to […]

Microsoft has been testing a new AI-based Xbox chatbot, and now Xbox insiders can try it for the first time. This is the natural step for a company that is betting everything on AI.

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Earlier this year we talked about the existence of this new “Xbox Support Virtual Agent,” and now Microsoft says it is designed “to help Xbox players more efficiently resolve their game-related support issues.” In other words, it aims to be a technical assistant.

Xbox insiders in the U.S. can start testing this new Xbox AI chatbot on the website support.xbox.com, and it will answer questions about Xbox console and game support issues.

“We value the opinion of registered Xbox users about this early experience and any feedback we receive will be used to improve the Virtual Support Agent,” says Megha Dudani, Xbox Product Director, in the press release.

This Xbox chatbot will appear as an AI character that animates when responding (like our beloved Clippy), or as a colorful Xbox orb. The reality is that it is part of a broader effort by Microsoft to apply AI to its Xbox platform and services, before some AI-based features soon arrive on Xbox consoles.

Xbox, a business that has not followed the same path as Microsoft

Unlike other parts of Microsoft, Xbox has been cautious in focusing on AI features, despite CEO Satya Nadella’s clear mandate to center all Microsoft businesses around AI.

Microsoft has largely focused on the developer side of AI tools so far, but that is clearly changing with the introduction of an assistance and support chatbot.

Earlier this year, Microsoft announced that it was working to bring AI features to game content creation, game operations, and its Xbox platform and devices. This includes experimenting with AI-generated art and assets for games, AI game testing, and generative AI NPCs that Microsoft.

Author: Chema Carvajal Sarabia

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