Whether you’re a veteran or you’ve been playing Call of Duty games for a short time, you’ll know that the atmosphere in the online mode of Call of Duty games is usually quite… “charged”.
As soon as you enter the rooms prior to an online game, the first thing you will hear will be an assortment of shouts and insults in all kinds of languages (usually English). A brief but important sample of the enormous degree of toxicity of the fans of a saga that Activision squeezes as much as it can and more.
The company doesn’t seem to like this situation at all (the toxicity thing, of course, it loves taking money from players) and wants to solve it once and for all. How? By using artificial intelligence (you didn’t see this one coming).
This week, Activision implemented a new moderation system in the voice chat of several of its most recent games thanks to a partnership with the company Modulate. This system uses an AI called ToxMod, which makes it possible to identify toxic behavior, such as hate speech, discrimination and harassment, in real time.
“Based on advanced machine learning technology and designed with player safety and privacy in mind, ToxMod classifies voice chats to detect bad behavior, analyzes the nuances of each conversation to determine toxicity, and enables moderators to respond quickly to each incident by providing relevant and accurate context,” Modulate details on its website.
ToxMod is now available as a beta in Call of Duty: Modern Warfare II and Call of Duty: Warzone, but only in North America. After the release of Call of Duty: Modern Warfare III on November 10, the new AI moderation system will be available worldwide, with the exception of Asia.
At the moment, the AI is not able to take action against players on its own, and only sends reports to Activision’s (human) moderation team, who can take action against users if they detect any type of infraction.
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