We’ve just had a plea in from OnSoftware reader for some help with a problem she’s having with Windows Live Messenger. Shirley writes:
I have MSN Messenger Live 8 (or it might be 8.5) and I have a problem when I try to do video chats with my granddaughter. Sometimes when we both can see each other, but others she will not be able to see me, even though I can see her. Do you have any suggestions for me on how to correct this problem?
This isn’t an uncommon problem, Shirley, and unfortunately there is no straight answer because the cause of the problem could be one of a number of things, related to your webcam hardware or software, or to Live Messenger. Here’s what I’d recommend you try to do, in chronological order, until you find the solution:
- Check your hardware – It might sound obvious but you should make sure that your webcam is plugged in correctly and switched on. You should be able to see the device from the ‘My Computer’ panel the Windows Start menu. If it’s not showing up then try reinstalling the driver software that came with your webcam.
- Update Live Messenger – It sounds like you’re using an old version of Windows Live Messenger there, Shirley. Download the latest build of the program from here and install it. It could be that there are some compatibility issues with the version your granddaughter is using.
- Try Trillian – If you’re still having no luck with the Live Messenger program, try switching to Trillian Astra instead. This is a free application that lets you make video conferences over a range of different instant messaging networks, including Windows Live. It’s a great program, and I find it a lot more streamlined than Live Messenger (note, that your granddaughter wouldn’t have to switch to using Trillian as well).
- Switch to Skype – If all else fails, you could always both switch to using Skype as your means of video chatting. The video features of Skype are second to none, and the call quality is excellent. This is the solution I always use for chatting with my friends – even with my buddies who I normally text chat with on Live!


Windows 7 is a fast, stable operating system that already includes high quality software by default. But that doesn’t mean you aren’t allowed to enjoy the advantages of third-party apps.








I’ve barely been able to think this week due to the Microsoft marketing machine going into overdrive. Mainstream, and even not-so mainstream media, have been singing the praises of the new operating system like it’s some kind of revelation.
2. It’s expensive compared to other options
4. It’s still built on the same old insecure infrastructure
6. Incompatible programs
One of the most common doubts when changing operating system is whether or not your computer will work with the new platform. This week, Microsoft finally launches Windows 7, and one of the most important tasks for us at home is to find out if we’ll be able to say “Yup, I’ll be able to install Windows 7 without a problem” when it arrives. As well as finding out if our computer is up to the job, we’ll also want to know if our favorite programs will work with the new operating system.

